Individual account enquiries (including new accounts)
How to request information about your individual council tax account
If you want to request information about your individual council tax account please fill in our online form, choosing the relevant categories for whatever you want to request, such as:
How much do I owe?
Go to:
Pay Council Tax online service (and click 'proceed' and then click 'council tax', then enter your account reference number then click 'How much do I owe')
I need a replacement bill?
Please call our Customer Service Centre on 01708 433997
How to pay - your options
Direct debit
This is the easiest, quickest, and most cost-effective way of paying all your bills, not just council tax.
Guarantee: If there's a problem you have the reassurance of knowing that whatever happens, your money is protected.
No stress: Once you have signed up – that's it! You need do nothing else – ever! We do it all for you. We will amend your instalments automatically each year or when a change in your circumstances means that the amount you are required to pay changes, and we'll give you at least 10 working days' notice before we request any amended amounts from your bank or building society account.
Flexibility: Direct debit is the only method that allows for payment on any date other than the 1st – you have the option of paying on the 15th of each month.
What to do: If you would like to pay by direct debit, print the mandate from the link on the right of this page, complete it in full – making sure all details are correct and your council tax account reference number is entered in the originator's reference number box. Then return it to us either by post to Town Hall, Main Road, Romford RM1 3BB, or hand them in at any of our Public Advice and Service Centres - not your bank/building society and we will do the rest. It really is that simple!
Important: You must pay any outstanding instalments when you return your mandate as they will be collected along with your first direct debit payment unless you have made an arrangement with us separately.
Automated Telephone Payments
Pay when you want as long as your payment is received on or before the 1st of the month. We accept most debit and credit cards. Please note that credit card payments incur a 1.5% transaction charge. If you'd like to make a payment in this way, call our 24 hour payment line on 01708 433993. You can also use your card to make online payments as described below.
You will need to have your council tax account reference number and debit/credit card details to hand.
Click on the link above and follow the simple instructions to pay your council tax by debit or credit card. Please note that credit card payments incur a 1.5% transaction charge.
Please have your council tax account reference number and your debit/credit card details to hand.
Council Tax payment card (Allpay)
This card will allow you to pay your council tax at any Post Office and PayPoint in the UK.
There are over 100 outlets in Havering alone.
If you wish to pay by this method and do not already have a card, please call our Customer Services office on 01708 433997 or email us at counciltax@havering.gov.uk
Text (SMS) message
The secure SMS text message bill payment option from Allpay gives you even more flexibility in the way you pay your bills. The text service works hand-in-hand with the Payment cards and is available to use 24 hours a day, 7 days a week.
If you wish to pay by this method then click on the link below and follow the simple registration process:
Pay your council tax by Text (SMS) message
By post
Please send your cheque or postal order made payable to London Borough of Havering to:
The Town Hall
Main Road
Romford
Essex RM1 3BB
You must write your council tax account reference number on the back of your cheque or postal order which will help us to make sure your payment is credited correctly.
Post dated cheques will not be accepted and a receipt will only be issued if you enclose a fully addressed and stamped envelope.
Post Office Giro credit
You may pay your monthly instalments over the counter at any Post Office using the appropriate form that they provide, remembering to quote your council tax account reference number at all times and also the Council's Giro number 03140717. Please allow up to two weeks for your payment to be received by us.
Whichever method you choose, the relevant documents are enclosed with your bill. If you want to change your payment method to direct debit, please return the direct debit mandate on your bill or download the direct debit form.