Disabled Persons Bus (Freedom) Pass

The new stlye Freedom pass was introduced from 1 April 2010.All the old-style passes ceased to function after 31March 2010.

Then new style photocard, which is valid from 1^st April 2010, remove the need for a separate photo card.

You can only obtain your new (first time) Freedom Pass from any one of the 24 local Post Offices in Havering.

The implementation of the new style photo ID card means your Freedom Pass cards will no longer be available at the time of application.

For a list of Post Office branches within Havering please click on link on the right hand side of this page.

The process for applying for new (first time) Disabled Person's Freedom Pass is as follows:

• Complete and return an eligibilty application form obtained from your Social Work Team
• The Social Work Team will assess your eligibility 
• You will obtain a Letter of Authorisation if you are eligible
• Take the Letter of Authorisation to the Post Office with your proof of address and one passport size photograph (45mm x 35mm). See link on the right hand of this page for example of how your photo should look.
• The Post Office staff will perform all the relevant checks and will give you a receipt.

Your Freedom Pass will be sent to you by post within 10 days.

You must take to the Post Office one item from each of the sections 1, 2 and 3 below.

1) You must provide ONE example from the list below as proof of identity:

• Current Freedom Pass (expires 31 March 2010 with Photocard)
• Letter of Pension Entitlement
• Current Passport
• Medical Card
• Birth Certificate (unless your name has changed)
• Current Driving Licence (Paper or Photocard)

2) You must also provide ONE example from the list below as proof of address

• Current Council Tax Bill/Letter/Payment Book
• Current Council/Housing Association Rent Book/Statement/Letter
• Current Television Licence

The items below must be dated within the last 3 months

• Residential Utility Bill (excluding mobile phone bills)
• Residential Personal Bank/Building Society Statement
• HM Revenues and Customs Letter
• Department for Works and Pensions Letter
• Occupational Pension Letter
• Private Credit Card Statement

3) You must also provide a recent (within the last 12 months) passport sized photograph of yourself (45mm x 35mm). See link on the right hand of this page for example of how your photo should look.

If your pass is faulty or has been damaged:

You will no longer be able to get a replacement pass from the Public Advice & Service Centre or local Library.

The procedure is as follows:

• Contact the Freedom Pass customer Helpline on 08452757054 or 02079349633 and inform them your pass is faulty or damaged.
• The helpline staff will ask about the nature of the fault or damage. 
• A new card will be ordered and the helpline staff will advise you to return the faulty or damaged card to a Freepost address once you receive the replacement pass..

If your pass has been lost or stolen:

You will no longer be able to get a replacement pass from the Public Advice & Service Centre or local Library.

The procedure is as follows:

• Contact the Freedom Pass customer Helpline on 08452757054 or 02079349633 and inform them your pass is lost or stolen.

• The helpline staff will ask details of where and where the pass was lost or stolen

• You may aslo be asked to provide a lost property number or crime reference number is applicable.

• You will also be asked to confirm your name and address for identification purposes before a new pass is ordered.

Your Freedom Pass will be sent to you by post within 10 days. 

Please note that there may be situations where the Helpline staff will ask you to contact your Social Work Team.