Older Persons Bus (Freedom) Pass

Then new style photocard, which is valid from 1^st April 2010, remove the need for a separate photo card.

Under new arrangements, you can only apply for your FreedomPass from any one of the 24 local Post Offices in Havering.

The implementation of the new style photo ID card means your FreedomPass cards will no longer be available at the time of application.

For a list of Post Office branches within Havering please click on link on the right hand side of this page.

The process for Older Persons FreedomPass Issue will be as follows:

• The applicant will take their proof of age, address and one passport size photograph (45mm x 35mm) to the Post Office. (See link on the right hand of this page for example of how your photo should look)
• The Post Office staff will ask you to complete an applicatuion form.
• The Post Office staff will perform all the relevant checks and will give you a receipt.

Your Freedom Pass will be sent to you by post within 10 days.

You must take to the Post Office one item from each of the sections 1, 2 and 3 below.

1) You must provide ONE example from the list below as proof of identity:

• Current Freedom Pass (expires 31 March 2010 with Photocard)
• Letter of Pension Entitlement
• Current Passport
• Medical Card
• Birth Certificate (unless your name has changed)
• Current Driving Licence (Paper or Photocard)

2) You must also provide ONE example from the list below as proof of address

• Current Council Tax Bill/Letter/Payment Book
• Current Council/Housing Association Rent Book/Statement/Letter
• Current Television Licence

The items below must be dated within the last 3 months

• Residential Utility Bill (excluding mobile phone bills)
• Residential Personal Bank/Building Society Statement
• HM Revenues and Customs Letter
• Department for Works and Pensions Letter
• Occupational Pension Letter
• Private Credit Card Statement

3) You must also provide a recent (within the last 12 months) passport sized photograph of yourself (45mm x 35mm). See link on the right hand of this page for example of how your photo should look. (Please do not staple or attach to the form. You cannot use a photograph that was part of an old photo identity card)

                             You must attend in person

To Check your eligibility for a Freedom Pass please click on the link below which will take you to the freedom pass website                                                           www.freedompass.org

If your pass is faulty or has been damaged:

• Contact the Freedom Pass customer Helpline on 08452757054 or 02079349633 and inform them your pass is faulty or damaged.

• The helpline staff will ask about the nature of the fault or damage. 
•  A new card will be ordered and the helpline staff will advise you to return the faulty or damaged card to a Freepost address once you receive the replacement pass.

If your pass is has been lost or stolen:

You will no longer be able to get a replacement pass from the Public Advice & Service Centre or local Library.

The procedure is as follows:

• Contact the Freedom Pass customer Helpline on 08452757054 or 02079349633 and inform them your pass is lost or stolen.
• The helpline staff will ask details of when and where the pass was lost or stolen
• You may aslo be asked to provide a lost property number or crime reference number is applicable.

• You will also be asked to confirm your name and address for identification purposes before a new pass is ordered.

Your Freedom Pass will be sent to you by post within 10 days. 

Freedom Pass

What is a Freedom Pass?

A freedom Pass is a travel card, which allows free travel on all buses, trains and the Underground within London boroughs at certain times. The freedom pass gives free travel on most public transport in London. This includes buses, trains, trams, Tube and DLR services in London. It is paid for by the Council to help older and disabled people to get around. Freedom Pass holders also get a discount on many Thames River services

To qualify, you must be a permanent resident within a London borough and reach the criteria for the type of pass. There are two types of freedom pass - Elderly and Disabled.

Older Person's Freedom Pass

To qualify for an Elderly Person's Pass you must be 65 years of age (there has been a change in the eligible age which affects people born after 6 April 1953 full details can be found at www.freedompass.org). You can register your application at your local Post Office  on or after your birthday. If this is a Sunday this can be done on the following Monday.

The procedure for issuing Older Person's Freedom Pass is as follows:

• Take proof of your name, age, address and one passport size photograph to the Post Office.

• Whilst there you have to complete an application form.

• The Post Office counter staff will perform all the relevant checks and give you a receipt.

•  Your freedom pass will be sent to you by post within 10 working days of your registration at the Post Office.

Disabled Person's Freedom Pass

To qualify for a Disabled Person's Freedom Pass you must contact your relevant Social Work Team: Mental Health Team, Learning Disabilities Team, Physical & Sensory Team or Children with Disabilities Team. They will check your eligibility and provide you with an authorisation letter / form.

The procedure for issuing Disabled Person's Freedom Pass is as follows:

• Contact your relevant Social Work Team i.e. Mental Health Team, Learning Disabilities Team, Physical & Sensory Team or Children with Disabilities Team. They will check your eligibility and provide you with an authorisation letter / form.

• Take the authorisation letter / form together with proof of your name, age, address and one passport size photograph to the Post Office.

• The Post Office counter staff will perform all the relevant checks and give you a receipt.

•  Your freedom pass will be sent to you by post within 10 working days of your registration at the Post Office.

For a list of Post Office branches in Havering please see link on right hand side of this page.