If you encounter any of the following problems please contact StreetCare
- A skip or scaffolding is obstructing the pavement
- No barriers around street works/road works and building work is affecting pedestrian safety
- Building materials are blocking the pavement
- An advertising board is blocking the pavement
- Banners or bunting is causing an obstruction
Any hazard in the highway (road or pavement) caused as a result of an accident, damage or vandalism may be considered a risk to the public and could result in personal injury to pedestrians, road users or possible damage to property. The following types of damage are considered to be a risk:
- Gully or drain cover missing.
- Wall exposing a large drop to the rear on either the pavement or road.
- Pedestrian guard railing protruding into the pavement or road.
- Fencing protruding into the pavement or road.
- Concrete bollard knocked over onto the pavement or road.
- Inspection cover missing or damaged.
- Bridge parapets damaged.
- Oil spillages on the road.
- Lamp columns knocked down, wires exposed or lanterns hanging loose.
- Road traffic bollards knocked down or broken.
- Sign poles knocked down or sign plates hanging loose.
- Traffic signals lights not working or traffic light head broken or hanging loose.
We require as much of the following information as possible to respond to your report:
- Street name and area.
- Location on street, ie; is it near a house number or road junction?
- Description and detail of the damage.
- Your name and a contact number.
- Date and approximate time of damage.
- Persons or vehicle registration responsible for damage (if known).
- Were the police in attendance?
When a report of a hazard or damage is received the person taking the report will attempt to identify ownership and establish who is responsible for the property or street furniture from the details provided. If the damage is clearly not the responsibility of the Council, then ownership details can be established and we will contact the respective statutory undertaker or owner who is responsible. A request will be made that they attend and make the hazard safe within a set timescale.
The following are some examples of street furniture and property that is not the responsibility of the Council:
- Inspection covers in the pavement or road for example; stop taps, fire hydrants, manholes and valve boxes.
- Walls built for non-highway purposes.
- Cellar covers.
- British Telecom or Cable cabinets.
- Traffic Lights
- Speed Cameras