Our performance figures
Central Government requires us to provide an efficient turnaround on your application. The table below shows the proportion of planning applications that have been decided within their statutory target period.
Major Applications (eg; schemes of flats, hospitals etc) |
60% |
20% |
58% |
|---|
Minor Applications (eg; a few new homes on a corner plot) |
65% |
65% |
75% |
|---|
"Other" Applications (eg; extensions, new garages, advertisements etc) |
80% |
82% |
88% |
|---|
Appeals won by the Council
|
|
- |
- |
|---|
How we compare with other councils
Havering are a consistently strong performing authority, with the borough's name regularly appearing in the lists of top performing councils.
Our commitment to you
We are committed to providing an efficient, and effective planning service.
Our objective is that:
- land and buildings in Havering are used in a way that is best for the whole community
- the right balance is achieved between encouraging development which provides homes, jobs and services for the community and protecting and enhancing the character of the borough
- changes to our environment are as beneficial as possible
- development within the borough meets the requirements of the relevant legislation and guidance and is of a high quality in terms of design, layout and landscaping
- local people are able to have a say in what happens around them
We aim to: - process planning and related applications and deal with planning appeals in accordance with Government guidance and local policies in a professional, efficient, helpful and courteous manner
- continually improve the services we provide by monitoring and measuring performance and customer satisfaction
- undertake our enforcement service consistent with the enforcement concordat
- ensure all development is carried out in accordance with relevant legislation
Customers seeking advice and information can expect: - up-to-date and relevant information via our website and where appropriate paper copies of this guidance
- a duty planner available at the planning reception between 9am and 1pm weekdays for face-to-face advice on straightforward planning matters
Applicants can expect: - informal guidance and advice on proposals
- acknowledgement of their applications within 5 days
- to view plans and other related documentation over the internet and at our reception
- our decisions to be in accordance with local policies and government guidance
- in at least 80% of cases, a decision within 8 weeks
- when cases are to be decided at committee, we will give advice to support customers through this process