Telephone payments issues

You may experience issues when you try to make a payment to us on our automated payment phone line. Apologies for the inconvenience while our payment provider resolves the issue.

Bank holiday opening times and service changes

Next bank holiday: Easter, 29 March and 1 April 2024

General contact

We are closed on 29 March and 1 April 2024.

When we are closed for a bank holiday, please use our out of hours emergency number, 01708 433999.

Go to our contact us page for the full list of contact details for services, links to enquiry forms and emergency contacts for services we don't look after such as Transport for London and Thames Water.

Details for specific services

The following information is about services that have further changes or specific details we need to give you beyond those mentioned above.

Events

Gerpins Lane Reuse and Recycling Centre

Leisure centres

Libraries

  • Closed on Friday 29 March, Saturday 30 March and Monday 1 April. Normal library hours start again from 2 April.

Register a birth or death

Recycling and waste collections

Service disruption

  • Our service disruption page lists a number of service changes that are a result of circumstances such as the weather.

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