Possible disruption to online services

Due to scheduled maintenance you may experience some issues using our online systems between 9am and 12noon on Sunday 21 April 2019. Apologies for any inconvenience caused.

Issue paying when using Internet Explorer browser

We are aware of an issue when making a payment online using the Internet Explorer (IE) browser. Please use a different browser such as FireFox or Chrome. Apologies while we work with our payment system supplier to resolve this issue. Find out what browser you are using

Contact us

Online

Apply for, report or pay for something online by looking at the services we provide and following the instructions on how to use them.

Navigate to the service you want from our homepage

Use our search to find a service

You can also see our current list of 'top tasks' being completed online below.

If your question hasn't been answered, or you haven't been able to request a service through the services on our website, then the best way to contact us is to fill in one of our online enquiry forms.

This is so we can capture all the details we will need about your enquiry so we can find the best way to help you.

Top tasks

Fill in an enquiry form

Phone us

General enquiries: 01708 434343 (9am to 5pm)

Text relay service: 18001 01708 434343

Out of hours emergencies

Our out of hours emergency telephone number is 01708 433999

Write to us

You can also write to us at:

London Borough of Havering
Town Hall
Main Road
Romford
RM1 3BD

The PASC

The Public Advice and Service Centre (PASC) is where the public can access a range of local services in one place.

The PASC is in Romford's Liberty Shopping Centre. Lifts and stairs to the PASC are located via the walkway between H and M and Next shops, opposite the public toilets.

The PASC is closed on the last Wednesday of each month from 9am to 11am except in March, April, May, August and December.

The PASC is also closed on the Wednesday 1 May 2019.

20-26 The Liberty
Romford
RM1 3RL

See access information from AccessAble

Map of PASC location

PASC services

Housing Solutions Team

The Council's Housing Solutions team provides a full housing advice, information and homelessness service.

Monday, Tuesday, Thursday and Friday 9am to 5pm.

Wednesday 1pm to 5pm.

Housing Benefit and Council Tax Support Document Drop Off

The Council tax and Benefit service is now only a document drop off service. For information and application forms please visit the Housing Benefit and Council tax support pages.

Please ensure your bring both your original documents and photocopies.

Monday to Friday 9am to 5pm.

Citizens Advice Bureau

The Havering Citizens Advice Bureau is no longer at the PASC. It now operates from Romford Central Library, St Edwards Way, Romford, RM1 3AR.

Planning and Building Reception

The reception accepts documents, can offer general advice on Planning and Building Control.

Monday, Wednesday and Friday 9am to 11am.

Parking Permits

There are a number of self serve computers allowing applications and renewals for resident permits and visitor permits for residents who do not have access to a computer at home.

A member of staff is available if you are experiencing difficulties with the online forms and if you have an enquiry relating to other permits.

Monday to Friday 9am to 4pm.

The service does not deal with challenges to parking fines.

For information on parking fines please visit our Parking fine web page.

Blue Badge Applications

Supporting evidence for Blue Badges can be handed in at the PASC. Please refer to the guidance notes for a list of accepted documents.

Monday to Friday 9am to 5pm.