Contact us

Online

Apply for, report or pay for something online by looking at the services we provide and following the instructions on how to use them.

Navigate to the service you want from our homepage

Use our search to find a service

You can also see our current list of 'top tasks' being completed online below.

If your question hasn't been answered, or you haven't been able to request a service through the services on our website, then the best way to contact us is to fill in one of our online enquiry forms.

This is so we can capture all the details we will need about your enquiry so we can find the best way to help you.

General enquiries: 01708 434343 (9am to 5pm)

Text relay service: 18001 01708 434343

Out of hours emergencies

Our out of hours emergency telephone number is 01708 433999

You can also write to us at:

London Borough of Havering
Town Hall
Main Road
Romford
RM1 3BB

Other emergency numbers

• Thames Water (burst pipes and leaks) 0800 714 614
• Transport for London safety line 0343 222 1234
• Environmental Agency floodline 0345 988 1188

Contact numbers for all our key services

All number are open 9am to 5pm unless otherwise stated.

• Adult Social Services: 01708 432000
• Children’s Social Services / Safeguarding Team: 01708 433222
• Council Tax: 01708 433997
• Environment / Streetcare: 01708 432563
• Housing Benefit: 01708 433996
• Housing Services (Repairs / Rents/ PSL): 01708 434000
• Housing Solutions / Homelessness enquiries: 01708 432824
• Payment line: 01708 433993
• Planning and Building Control: 01708 433100
• Registrars: 01708 433481
• School Admissions: 01708 434600

The PASC - Currently closed

The Public Advice and Service Centre (PASC) is where the public can access a range of local services in one place.

The PASC is in Romford's Liberty Shopping Centre. Lifts and stairs to the PASC are located via the walkway between H and M and Next shops, opposite the public toilets.

Opening hours: Currently closed Times  may change when there is a bank holiday

The PASC is closed on the last Wednesday of each month from 9am to 11am except in March, April, May, August and December.

20-26 The Liberty
Romford
RM1 3RL

See access information from AccessAble

PASC services

These services may open and close at different times when there is a bank holiday. Check our bank holiday service changes page for details.

Housing Solutions Team

The Council's Housing Solutions team provides a full housing advice, information and homelessness service.

Monday, Tuesday, Thursday and Friday 9am to 5pm.

Wednesday 1pm to 5pm.

Housing Benefit and Council Tax Support Document Drop Off

The Council tax and Benefit service is now only a document drop off service. For information and application forms please visit the Housing Benefit and Council tax support pages.

Please ensure your bring both your original documents and photocopies.

Monday to Friday 9am to 5pm.

Citizens Advice Bureau

The Havering Citizens Advice Bureau is no longer at the PASC. It now operates from Romford Central Library, St Edwards Way, Romford, RM1 3AR.

Planning and Building Reception

The reception accepts documents, can offer general advice on Planning and Building Control.

Monday, Wednesday and Friday 9am to 11am.

Parking Permits

There are a number of self serve computers allowing applications and renewals for resident permits and visitor permits for residents who do not have access to a computer at home.

A member of staff is available if you are experiencing difficulties with the online forms and if you have an enquiry relating to other permits.

Monday to Friday 9am to 4pm.

The service does not deal with challenges to parking fines.

For information on parking fines please visit our Parking fine web page.

Blue Badge Applications

Supporting evidence for Blue Badges can be handed in at the PASC. Please refer to the guidance notes for a list of accepted documents.

Monday to Friday 9am to 5pm.

School Admissions Team 

The School Admissions Team are in the Public Advice and Service Centre (PASC) on a Monday between 9.30am and 1pm.