Contact us
Online
Apply for, report or pay for something online by looking at the services we provide and following the instructions on how to use them.
Navigate to the service you want from our homepage
Use our search to find a service
You can also see our current list of 'top tasks' being completed online below.
If your question hasn't been answered, or you haven't been able to request a service through the services on our website, then the best way to contact us is to fill in one of our online enquiry forms.
This is so we can capture all the details we will need about your enquiry so we can find the best way to help you.
Top tasks
- Report a missed rubbish collection
- Get a resident or visitor parking permit
- Report fly-tipping (dumped rubbish)
- Book a building control site visit
- View or set up your Council tax account
- Report a pothole
- Report a street litter issue
- Tell us about an abandoned vehicle
- Report an issue with overgrown trees or shrubs
- Find your rubbish and recycling collection day
Phone us
General enquiries: 01708 434343 (9am to 5pm)
Text relay service: 18001 01708 434343
Out of hours emergencies
Our out of hours emergency telephone number is 01708 433999
Write to us
You can also write to us at:
London Borough of Havering
Town Hall
Main Road
Romford
RM1 3BD
The PASC
The Public Advice and Service Centre (PASC) is where the public can access a range of local services in one place.
The PASC is in Romford's Liberty Shopping Centre. Lifts and stairs to the PASC are located via the walkway between H and M and Next shops, opposite the public toilets.
20-26 The Liberty
Romford
RM1 3RL
Romford PASC Map
PASC services
Housing Advice and Homelessness Team
The Council's Housing Advice and Homelessness team provides a full housing advice, information and homelessness service.
Monday to Friday 9am to 5pm
Housing Benefit and Council Tax support Document Drop off
The Council tax and Benefit service is now only a document drop off service. For information and application forms please visit the Housing Benefit and Council tax support pages.
Please ensure your bring both your original documents and photocopies.
Monday to Friday 9am to 5pm.
Citizens Advice Bureau
The Havering Citizens Advice Bureau is no longer at the PASC. It now operates from 9 Victoria Road, RM1 2JT, and various other venues in Havering.
Planning and Building Reception
The reception accepts documents, can offer general advice on Planning and Building Control.
Monday, Wednesday and Friday 9am to 11am.
Building Inspector
Building inspectors are not based in the PASC but are available from 9am to 10am. If you would like to see an inspector please ask at the Planning and Building reception and they will ask one to come to the PASC.
Monday, Wednesday and Friday 9am to 10am.
Parking permits
There are a number of self serve computers allowing applications and renewals for resident permits and visitor permits for residents who do not have access to a computer at home.
A member of staff is available if you are experiencing difficulties with the online forms and if you have an enquiry relating to other permits.
Monday to Friday 9am to 4pm.
The service does not deal with challenges to parking fines.
For information on parking fines please visit our Parking fine web page.
Blue Badge Applications
Supporting evidence for Blue Badges can be handed in at the PASC. Please refer to the guidance notes for a list of accepted documents.
Monday to Friday 10am to 4pm