Tenant and landlord disputes

All tenancy agreements involve both rights and responsibilities. It is up to both the landlord and the tenant to respect and maintain these responsibilities.

When there is a dispute between a landlord and a tenant it is possibly because one or more of these rights/responsibilities is being contravened.

If you think this could be you please do one or more of the following:

  • discuss the problem with your landlord, it is often the case that mediation is not required to resolve a dispute
  • read online guides to determine what your position is - owning and renting a property and rights and obligations of tenants and landlords
  • contact our Private Sector Liaison officer, who may be able to help resolve advanced disputes in partnership with the council's environmental health team

The Private Sector Liaison officer leads on offering specialist housing advice in partnership with Council's Environmental Health to improve conditions in the Private Rented Sector.

Officers actively strengthen the Council's relationship with private landlords through various engagement initiatives and networking, to promote professionalism in management of private rented properties and improve standards in the local housing sector.

What we do

1. Resolving conflicts between landlords and tenants in the private rented sector over disrepair that could lead to eviction.

Disrepair advice may include complaints risen by tenants or landlords to Environment Health over:

  • broken doors
  • fence panels and windows
  • mould and dampness
  • fire safety
  • infestations
  • drainage problems
  • graffiti
  • litter/rubbish
  • overcrowding
  • heating/hot water supplies
  • personal/food hygiene
  • electrical problems; and
  • pest control including flying ants

2. Resolving relationship breakdown in the private rented sector that could lead to eviction.

Relationship breakdown which has occurred over a series of disputes between tenants - landlord. Advice can improve communication between both parties.

The officer works on rebuilding the relationship between tenant - landlord and mediates and offers specialist housing advice on the type of disputes that may arise. Concentration is on breaking down the communication barrier before enforcement action is taken by Environmental Health.

3. Resolving issues relating to evictions caused due to statutory overcrowding.

Preventing statutory overcrowding in the borough and facilitating the rehousing of tenants into suitable accommodation.

Conducts Environmental Health inspections with Environmental Health team over statutory overcrowding and ensures clients can be rehoused into suitable accommodation, makes links into Liberty Housing if necessary. Liaises with relevant support agencies e.g. family mosaic if families need housing support.

If you think the Private Sector Liaison Officer can help you, please contact holly.aspinall@havering.gov.uk.

How would you rate this page?

Rate this page

Thank you for rating this page.
You can also choose to leave us feedback.