Telephone payments issues

You may experience issues when you try to make a payment to us on our automated payment phone line. Apologies for the inconvenience while our payment provider resolves the issue.

Collections for flats

If you live in a flat with a sack collection, then your sacks will be collected together at the same time, but placed into separate compartments on the waste collection vehicle.

If you have this type of collection then you will also be able to recycle household batteries and small electrical items.

If you live in a flat with communal rubbish and recycling bins, these will be collected separately. Please ensure that recycling (orange) and rubbish (black) are placed into the correct bins, which are clearly marked.

If you live in a flat with communal rubbish and recycling bins, you cannot leave your household batteries out for collection. You can recycle them at supermarkets and some shops. To find out where use our recycling locator.

Report a missed rubbish collection

Reducing waste

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