Report a missed rubbish and recycling collection

Before telling us about a missed collection please check if:

  • it is your collection day and the crew has already visited
  • the correct bags were used
  • your rubbish was left at your home's boundary by 7am on collection day

You will need to create a My Havering account with us first before reporting a missed collection.

Report a missed rubbish collection

Please let us know no later than 5pm the day after your collection day that your rubbish has been missed - otherwise we won't be able pick it up until your next scheduled collection day.

You may see a sticker on bags that have not been collected. Find out what to do if your bags have been stickered and what you can recycle in Havering.

Learn more about the Havering Waste Collection Guarantee.