Telephone payments issues

You may experience issues when you try to make a payment to us on our automated payment phone line. Apologies for the inconvenience while our payment provider resolves the issue.

Service charges

Service charges are payments by leaseholders to us for the services we provide to your block.

Login to check your service charge in your online housing account

Get help with your online housing account

These include cleaning, maintaining and repairing the outside and shared (communal) parts of your block. We require all leaseholders to pay a reasonable amount towards these costs.

Many of our blocks and estates have both tenants and leaseholders living in them. As a leaseholder you are not charged for the cost of repairs to tenants' homes.

The amount payable can be actual or estimated ie can be past or future money that we have spent/due to spend.

Pay your service charge online

You can also pay your service charge by direct debit.

Download a direct debit mandate

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