Council tax and benefits online accounts systems unavailable on Saturday 24 March

Due to planned maintenance, you will not be able to access your Council tax and benefits online accounts from 1pm for a few hours on Saturday 24 March. We apologise for any inconvenience caused.

Error in Direct Debit letters to housing customers

If you have recently received a letter regarding your Direct Debit increase there has unfortunately been an error in the calculation. We are aware of the issue and apologise for any inconvenience caused. Replacement letters will be sent soon.

Rough sleepers in Havering

Severe weather protocol (SWEP)

We activated our Severe Weather Emergency Protocol (SWEP) on 1 December 2017.

The protocol is to ensure that rough sleepers are protected and provided for when the temperature drops to low levels.

Havering Housing Advice and Homelessness team will check the Met Office 5 day forecast daily basis and will inform managers of the hostels, London Street Rescue teams, and local shelters, Community Safety, Salvation Army and the Police.

Emergency accommodation in the form of assessment beds will be made available at a Council hostel.

Rough sleepers that have been referred by the London Street Rescue, Police or the Members of the Public can access the hostel between 4pm and 10am daily.

Referrals should be made through the Homelessness team via the Out of Hours service Tel: 01708433999.

Rough sleepers throughout the year

We work with partners throughout the year to ensure that there is help and support available to those who are sleeping rough.

What we can do

We work in partnership with the homelessness charity Thames Reach (London Street Rescue) to meet with rough sleepers, carry out assessments and provide support.

This includes supporting people to reconnect them to their own area, or to support them to find accommodation, usually in the private rented sector.

How you can help

We need you to let us know if you are affected or when you spot a rough-sleeper in your local area.

Call 01708 432824 or 01708 431180 Monday to Friday 9am-5pm.

Outside these hours please call 01708 433999.

In the day rough sleepers can attend the Salvation Army or Local Authority Library buildings to keep warm.

For more information about housing or homelessness in Havering, contact the Housing Options service on 01708 432824 during normal working hours.

How would you rate this page?

Rate this page

Thank you for rating this page.
You can also choose to leave us feedback.