Mystery Shopping

One of the ways Housing Services assesses the quality of service provided to tenants and leaseholders is through mystery shopping. Mystery shopping is an ideal way for tenants to give an anonymous reflection of how good they find the service they receive.

Housing Services are looking for some mystery shoppers to find out what level of help they receive in different situations.

Mystery shoppers will be asked to complete just three shops per year, taking approximately 10 to 30 minutes per shop according to the service. A further additional 30 minutes will be required to complete a report template and checklist.

Full support is given throughout which will include scenario setting, report writing explanation and feedback meetings.

The mystery shopper will be paid a £10 shopping voucher for every shop they complete as well as helping shape future services

Book a place or get more details by completing online form.

Become a mystery shopper

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