Scheduled maintenance

The My Havering portal and most online forms will be unavailable between 6pm Friday 22 June and 3pm Saturday 23 June for scheduled maintenance. Apologies for any inconvenience caused.

Report a missed collection

Before telling us about a missed collection please check:

  • your collection day
  • if it is after 5pm and the crew has already been down your road
  • that the correct bags were used
  • that your rubbish and recycling was left at your home's boundary by 7am on collection day
  • that your bags have not been 'stickered'

Report a missed collection

You will need to create a My Havering account with us first before reporting a missed collection.

Stickered sacks

If you have had your sacks stickered and left uncollected it means there are items in there that shouldn't be. Please remove the incorrect items and it will be collected on your next collection day.

To find out what can go in your orange sacks please view our orange sacks page.

To find out what can go in your black sacks please see our black sacks page.

image of sticker put on bin
image of sticker put on bin

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