Changing settings with your browser
The easiest way to make the viewing of this site comfortable for you is to change the font size and colour using your browser's settings.
You can also get 'extensions' to your browser to help you.
AbilityNet have a section of their website dedicated to help guides about changing your browser settings.
Our website includes web safe colour and accessible fonts. It has been designed and tested in a variety of browsers.
Our website is compatible with most screen reading software and can be navigated using just the keyboard.
Free screen reading software
The RNIB has a page about free screen reading software.
Translating into other languages
A simple way to translate any of the pages on our site is to copy the address of the page you want to translate into Google Translate and select the language you want.
To view PDF files you need to have Adobe Reader installed. Adobe Reader software is free and easy to download.
You can download the software from the Adobe website.
More help and our standards
We aim to make it as easy for you to access our information and get in touch with us.
We follow the latest accessibility standards in designing and developing our website. We aim to meet, if not exceed, the 'AA' (or 'AAA') standard of the Website Accessibility Initiative (WAI) Guidelines published by the World Wide Web Consortium (W3C).
Reporting an issue with accessibility
You can help us be as accessible as possible by reporting any issue you have had with accessibility on this website to us.
Please only use this form to report issues related to the accessibility points mentioned above. If you wish to report issues with a service, please see the options on our contact us page.
If you are reporting an access rather than accessibility issue with your online housing account, eg a problem with your login, please go to the online housing account support page.
If you are reporting an access rather than accessibility issue with your My Havering account, eg a problem with your login, please go to the My Havering support page.