Planned maintenance of payment systems

Due to planned maintenance you will not be able to make payments to us from 10am to 1pm on Thursday 28 September 2023. Please do not fill in any forms that take payments, do not use the automated payment phone line and do not call us to ask that we take a payment during this time. We apologise for any inconvenience.

Service disruption

Unfortunately, our services are sometimes disrupted or changed because of things like weather conditions or major road closures and this page will list or direct you to information about changes. 

You should also check the bank holiday service changes page for any changes we've planned that are specific to a holiday period.

If the weather is bad enough to activate an emergency plan (such as 'red' weather warnings) you can find a list of key contacts you may need on our emergency planning page.

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