We are currently receiving a high number of Housing Benefit and Council Tax Support applications which is affecting processing times.
We are working hard to assess claims as quickly as possible.
Please note that contacting us for updates will not speed up your claim and may reduce the time available for processing applications.
Please only contact us if:
- you need to report a change in circumstances
- your landlord has issued a Notice Seeking Possession
- you have received a summons for non-payment
- you have a court hearing relating to your accommodation
- we have asked for information that you are unable to provide
We will then contact you once your claim has been assessed.
Top tasks
- Make a benefit claimInformation and advice on making a benefit claim.
- Tell us about a changeIts important to tell us about changes that effect your benefits.
- Tell us you are movingIf you move house you need to let us know.
- Pay an overpaymentYou will need your invoice number and a debit or credit card.
- View your housing benefit accountCheck you claim details online.
- Make a general enquiryAsk us a question about Housing Benefit and Council Tax Support.