Your Housing Benefit account

Manage your Housing Benefit online

You can:

  • check how much your next payment is
  • check when your next payment is
  • check what income we are basing your claim on

To do this you need to have your Benefits reference number and information like your national insurance number and date of birth.

You will also need to register for MyHavering, our general online portal.

The button below will open a new window or tab so you can refer back to this page if you need help.

Register for MyHavering

Register for MyHavering online

Once registered for MyHavering you can log in and then select the blue button from the dashboard.

My housing benefit account

Then click "Add Service".

Then click "Add" in "Housing Benefits" - it should turn green.

Scroll down to the bottom of the page and click "Confirm".

Enter your claim reference number. This will be on any letters sent from us.

It will be nine digits long.

Then click access now.

You then need to add some personal details. Once you have entered enough information a blue box will appear at the top of the screen saying you have given enough information to continue.

If you don't have enough information you can tick a box at the bottom and click "next" and we can send you a PIN in the post to log on with. Once you have this you can then come back and register by entering your claim reference and then click "Enter your PIN"

If you do have enough information click "next" and you will see confirmation that you have successfully registered.

You should see your basic claim details like your last housing benefit payment and when your next payment is due.

You can then access your full account by clicking "show details". Here you can look at your payment history, tell us you're moving and tell us about a change in circumstances.

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