Care arranged by the Council but paid in full by you

Brokerage and arrangement fee

We have a fixed annual charge to cover the related costs incurred when setting up and administering non-residential care packages for individuals who have been financially assessed as liable to pay the full cost of their care.

This charge will only be applied to individuals financially assessed as liable to pay the full cost of their non-residential care.

If the outcome of your financial assessment is anything other than full cost then this charge will not apply to you.

This charge is called an annual brokerage and arrangement fee.

The fee is to cover a proportion of the costs of:

• identifying appropriate providers of care and support 
• negotiating rates and times for care to be delivered with individual providers
• putting contracts into place for the care and support service 
• setting up methods of payment for you to pay these care costs – for example Direct Debit
• paying your care and support providers
• dealing with any queries relating to your services
• monitoring your service to ensure providers are providing the support agreed 
• invoicing you for the cost of your care and collecting this money from you 

The charge is £210.98 per annum

It will be charged annually as a lump sum and is non-refundable.

The invoice for the charge will be issued within your first 12 weeks of care.

30 minute minimum charge per homecare visit 

We will charge a minimum of 30 minutes per visit and thereafter care will be charged on a minute-by-minute basis if we set up homecare packages and administer this on behalf of individuals who have been financially assessed as being liable to pay the full cost of their care.

This means, for example:

1. Mrs Jones has been financially assessed to pay the full contribution of her homecare costs
2. Mrs Jones arranges a scheduled homecare visit at 9.30am for 30 minutes
3. Carer arrives at 9.30am and delivers the care to Mrs Jones
4. Carer finishes delivering the care, with Mrs Jones’ agreement at 9.55am
5. Havering Council pays the homecare provider for 30 minutes
6. The hourly rate for homecare is £17.50
7. Mrs Jones is charged for the minimum payment of 30 minutes of care which costs £8.75

This charge will only be applied to individuals financially assessed as liable to pay the full cost of their care.

If the outcome of your financial assessment is anything other than full cost then this charge will not apply to you.