Accessibility statement

This accessibility statement applies to www.havering.gov.uk and my.havering.gov.uk 

Using this website

This Council's website, havering.gov.uk, has been developed for and is managed by The London Borough of Havering.

We want as many people as possible to be able to use this website.

That means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300 per cent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We have also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of our website are not fully accessible.

  • Older PDFs aren’t fully accessible to screen reader software.
  • Some form controls do not have labels.
  • Some images contain text and we have tried to explain that text as best we can in the alt text.
  • We try to make sure all videos produced by us have subtitles added.

Feedback and contact

If you need information from this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, please contact us using our accessibility enquiry form.

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, please use our accessibility enquiry form.

Please only use the enquiry form for issues around accessibility such as the tabbing order or screen reader compatibility. If you have an issue like an account access issue, please use our My Havering enquiry form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We use a text relay system for users who want to call us. The number is: 18001 01708 434343

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or someone to translate a language other than English.

We offer braille copies of documents, bills, web pages, and other resources upon request.

We will also discuss with the customer when arranging to find the best solution.

Technical information about the accessibility of havering.gov.uk

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Havering.gov.uk is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Third-party applications

We require that any new third-party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant.

However, third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website.

List of third-party applications

  • Love clean streets
  • Mipermit
  • Openaccess Housing application and rent accounts
  • Council Tax, Benefits and Business rate portal
  • Fusion - Apply for a council job vacancy
  • Granicus Achieve Forms
  • Ocella planning applications search and building control regulations search
  • Modern.gov Councillor information, meetings, agendas, and minutes
  • Cookiebot consent control

Non-accessible content

Non-compliance with regulations

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances, listed below.

  1. Language of the page in forms with the url My.Havering. - To be fixed by October 2022 because this requires third party support.
  2. Parsing in forms with the url My.Havering. - To be fixed by October 2022 because this requires third party support.

Issues with third-party applications

If we know of an issue with a third-part application we will list it here.

  1. The Cookiebot consent tool has undefined lists. - Currently unknown when this will be fixed because the third party support can't provide any timescales.

Issues with PDFs and other documents

Some of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word Documents are essential to providing our services. However, we intend to ensure that all of these are fixed or replaced with accessible HTML pages or online forms as quickly as possible.

That means that as they get replaced as a result of circumstances such as an update because it is a policy document, we’ll be replacing them with ones that better meet expected standards.

Some of our documents are in the .xlxs or .csv format. This is becuase they are held exclusively to be used for data extracting purposes by central government or other data collecting bodies. Examples of documents in that format include data on what the council spends and the assets we hold. As a result, these may not be fully accessible.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.

Ultimately we plan to provide an accessible HTML version of the information as the primary source.

Live video

Video streams may not have subtitles. Live video is exempt from having to meet the regulations.

Preparation of this accessibility statement

This statement was prepared in November 2016. It was last reviewed on 12 January 2022.

Havering.gov.uk is tested every month. The test is carried out by Silktide.  You can view the full Havering accessibility score on the Silktide Havering Council page.

We also regularly run our own reports using Siteimprove every week.

You can contact us using our accessibility enquiry form to get a copy of the reports and to ask for further details on the reports.

Silktide use a sample of pages to test whilst we work with our hosting company, JADU, to work through the results of our weekly SiteImprove reports.