Registrars service changes due to Covid 19

There are a few changes to our service. Please take the time to read them and call 01708 433481 if you have an urgent query. Read about the changes

Register a death

Registering a death during the Coronavirus pandemic

Our offices are closed to the public and you will now be contacted by phone to register.

There will be no requirement for relatives to collect the Medical Cause of Death Certificate from the GP, hospital, hospice or care home.  

A scanned copy of the signed certificate will be emailed direct to the Register office from the GP, hospital, hospice or care home.

The Registration Team will scan and email the green certificate for burial or cremation to the crematorium or cemetery and copy in funeral directors.


Once we have received your Medical Cause of Death Certificate from your GP, Hospital, Hospice or Care Home we will ring you to book an appointment for a telephone registration

During this call you will be asked for your email address, if you have one, so that we can email you a form to fill in prior to registration.

The sort of questions we will ask are:

  • what is your relationship to the deceased
  • where is the funeral going to take place
  • is it a burial or cremation
  • the name of the funeral director you are using.

If you haven’t got an email account the information will be requested at the time of the registration.

During your registration appointment

You will also be asked to make a payment for your certificates. They are £11 each and you are able to order a maximum of 4 during registration appointment.

You will be able to order more online by visiting our copy certificates page.

Post registration appointment

Our Tell Us Once team will create a unique reference number and email (if your email has been provided) along with instructions on how to use the service.

We will produce your certificates and send out via first class post

Weekend call service during pandemic

We are taking calls on Saturdays, Sundays and on bank holidays from 9am to 12noon. Your GP will scan over your Medical Cause of Death Certificate to

We will scan and email to FD and burial / cremation authority. The family should not be given the Medical Cause of Death.


01708 433481

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