Planned maintenance for online systems

Due to planned maintenance from 5pm to 9.30pm on Friday 5 June 2020 you will not be able to access your My Havering online account and some of our forms may be taken offline. We apologise for any inconvenience caused during this time.


Because of government guidance on coronavirus a number of our buildings are now closed and events listed on our site are subject to change or cancellation. Changes to council services, advice and support we can provide, the latest local news and links to Government advice is available on our dedicated coronavirus information page. Go to our coronavirus information page

Registrars service changes due to coronavirus

We have stopped appointments at our buildings and made changes to the way you register a death. Birth and marriage notice registrations are on hold. We are currently offering a reduced copy certificate service. Langtons House is closed. Please email or call 01708 433481 if you have an urgent query. Find out all the details of the changes

Changes to burial and cremation services

In line with Government guidelines on social distancing we have made changes to this service. Read more

Register a death

Registering a death during the Coronavirus pandemic

Our offices are closed to the public and you will now be contacted by phone to register.

There will be no requirement for relatives to collect the Medical Cause of Death Certificate from the GP, hospital, hospice or care home.  

A scanned copy of the signed certificate will be emailed direct to the Register office from the GP, hospital, hospice or care home.

The Registration Team will scan and email the green certificate for burial or cremation to the crematorium or cemetery and copy in funeral directors.


Once we have received your Medical Cause of Death Certificate from your GP, Hospital, Hospice or Care Home we will ring you to book an appointment for a telephone registration

During this call you will be asked for your email address, if you have one, so that we can email you a form to fill in prior to registration.

The sort of questions we will ask are:

  • what is your relationship to the deceased
  • where is the funeral going to take place
  • is it a burial or cremation
  • the name of the funeral director you are using.

If you haven’t got an email account the information will be requested at the time of the registration.

During your registration appointment

You will also be asked to make a payment for your certificates. They are £11 each and you are able to order a maximum of 4 during registration appointment.

You will be able to order more online by visiting our copy certificates page.

Post registration appointment

Our Tell Us Once team will create a unique reference number and email (if your email has been provided) along with instructions on how to use the service.

We will produce your certificates and send out via first class post

Weekend call service during pandemic

We are taking calls on Saturdays, Sundays and on bank holidays from 9am to 12noon. Your GP will scan over your Medical Cause of Death Certificate to

We will scan and email to FD and burial / cremation authority. The family should not be given the Medical Cause of Death.


01708 433481

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