You will be contacted by phone to arrange an appointment for you to attend in person.

There will be no need for relatives to collect the Medical Cause of Death Certificate from the GP, hospital, hospice or care home.  

A scanned copy of the signed certificate will be emailed direct to the register office from the GP, hospital, hospice or care home.

The Registration Team will scan and email the green certificate for burial or cremation to the crematorium or cemetery and copy in funeral directors.

How do you book an appointment?

Once we have received your Medical Cause of Death Certificate from your GP, Hospital, Hospice or Care Home we will ring you to book an appointment for an in-person appointment which will be held at at one of our local offices.

We will take payment for any certificates you require, these are £12.50 each and will be issued at the end of your appointment when you attend our offices.

During your registration appointment

You will be asked details about the person who has passed away, this will include:

  • the person’s full name at the time of death
  • any names previously used, eg maiden name
  • the person’s date and place of birth
  • their last address
  • their occupation
  • the full name, date of birth and occupation of a surviving or late spouse or civil partner
  • whether they were getting a State Pension or any other benefits

You will be handed any death certificates you have previously paid for at the time of booking.

The Green Form (Certificate for Burial or Cremation) will be electronically sent to your Funeral Director and Crematorium/Cemetery, please bring these details with you.

Should you require any further copies in the future you can apply online by visiting our copy certificates page.

Our Tell Us Once team will create a unique reference number and email you your unique reference number (if your email has been provided) along with instructions on how to use the service.

Weekend on call service

We are taking calls Sundays and on bank holidays from 8am to 10am.

Your GP, Dr, Hospital, Care Home will scan over the Medical Cause of Death Certificate to along with the next of kin details for us to contact.

A registrar will need to check the certificate is correct and a Green Form can only be issued if everything is completed accordingly.

Providing all the paperwork is correct we will scan and email to FD and burial / cremation authority.

The family should not be given the Medical Cause of Death.

An appointment will also be booked for the registration to be completed within 5 days of death.


01708 433481