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Online housing account

Some user may experience issues with our online housing system. We are working to resolve the issue and apologise for any inconvenience caused.

Housing user guides, policies and strategies

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  2. Housing
  3. Housing user guides, policies and strategies

Housing User Guides

  • Leaseholder Handbook
  • Leasing your property to Havering Council
  • Private Sector Housing Tenants Handbook
  • Property and Housing Services Customer Service Standards
  • Shared Ownership Handbook
  • Sheltered Scheme Handbook
  • Tenants Handbook

Housing Policies

  • Access to Homes Policy (2025)
  • Aids and Adaptations Policy (2022)
  • Anti-Social Behaviour (ASB) Policy (2024)
  • Asbestos Policy (2021)
  • Compliance Policy (2021)
  • Damp and Mould Control Policy (2025)
  • Domestic Abuse Policy (2024)
  • Fire Safety Policy (2021)
  • Hate Crime Policy (2024)
  • Hoarding and Clutter Policy (2021)
  • Hostels Policy (2020)
  • Housing Allocation Policy (2021)
  • Reasonable Adjustment Policy (2024)
  • Rent Policy (2023)
  • Rent Setting Policy (2023)
  • Temporary Accommodation Allocation Policy (2020)
  • Tenancy Policy (2025)
  • Unacceptable Behaviour Policy (2024)

Housing Strategies

  • Asbestos Safety Management Strategy (2021-2026)
  • Estate Services Strategy (2024-2029)
  • Extra Care Housing Strategy (2011-2021)
  • Fire Safety Management Strategy (2020-2023)
  • High Rise Building Resident Engagement Strategy (2024-2026)
  • Homelessness Strategy (2020-2025)
  • Resident Engagement Strategy (2022-2025)
  • Supported Housing Strategy (2022-2025)
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