Housing repair visits service change

Our contractors can only offer essential emergency repairs at this time. We are prioritising vulnerable tenants where possible. All contractors have Personal Protective Equipment (PPE), hand cleaning facilities and where residents are self-isolating they will be asked to move into a separate room.

Farnham Road office closed

Due to the impact of the Covid-19 outbreak, the Farnham Road office is now closed until further notice.

Do not use See My Date to raise a repair

Because of a fault please do not use See My Data to raise repairs at the moment. If you do it will not get completed. You can still use it for managing other areas of your online housing account. To request a repair call 01708 434000.

The Homelessness Reduction Act - Our responsibilities

The Homelessness Reduction Act aims to reduce the number of households becoming homeless and living in temporary accommodation or sleeping rough.

Councils must help anyone at risk of becoming homeless within 56 days. This excludes people whose immigration status makes them ineligible to receive public funds, such as benefits.

Help includes supporting people to stay in their accommodation or helping them find somewhere to live, for example, by providing a rent deposit or debt advice.

Advice and support

If you’re homeless or at risk of homelessness, please go to our advice page to answer a few questions so we can direct you to help and support as soon as possible. After you have contacted us we will provide you with a personalised housing plan, setting out and agreeing the steps that will be taken to prevent homelessness.

Read more about the Homelessness Reduction Act

 

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