This service is for residents of Havering and not for commercial waste.
Commercial waste should be taken to Frizlands Lane or Jenkins Lane Reuse and Recycling Centres.
Regular bulky collections
For a fee we can collect large items or items that you can't put in your usual rubbish and recycling bags.
The maximum height\length of items we can collect is 6 feet. This is due to the size of the trucks that collect the items.
We provide a collection service for items such as:
- white goods
- carpets / underlay
- sports equipment
- bags of bric-a-brac
- garden furniture
- bathroom fittings
Use our 'what item goes where' search facility to get information about all the items we will collect in a bulky collection.
What item goes where recycling and waste guide
For 1 to 3 items the cost is £55.
For every additional item the cost is £14.
This service is non-refundable. Refunds will not be given under any circumstances.
Book a collection
When you book online our form will ask you to agree to the terms and conditions of this service and then you can enter your address details.
You can then start selecting from our list of items we collect and it will automatically give you a price. You then select a general collection time eg 'in 2 weeks time' and book by paying.
We will then confirm the exact collection day for your items by email within 2 working days of receiving your application.
Please do make sure you check your email inbox, including your spam and junk folders for our reply and please get in touch if you do not see an email from us.
Alternatively you can call us on 01708 432563 to book between 9am and 5pm, Monday to Friday.
Once your collection has been booked and paid for, your items should be left on the boundary of your property by 7am on the arranged day of collection.
This is normally the day after your normal recycling and waste collection day but we will confirm the exact date.
We will not accept liability for loss or damage to property during the removal of items for collection. We reserve the right to refuse to remove any item on the grounds of inaccessibility or potential hazard to staff.
Clearing sofas, armchairs and dining chairs
When collecting bulky waste or clearing fly-tipping, our crews collect domestic seating such as sofas, armchairs and dining chairs separately.
Please don’t be surprised if the crews appear to have left them because they will be coming back for them.
More help with your waste?
It might be cheaper and better for the environment to recycle them. Reusing unwanted items is the most environmentally friendly way.
If your bulky item is of good quality and could be reused, for example white goods or furniture. TCL Reuse charity will possibly collect your item for free. You can call TCL on 020 8553 5880 to discuss further.
Please consider donating useful but unwanted items to your local charity shop or reuse organisation.
- Find out what to do with restricted waste
- Find out what to do with small electrical items and batteries
Please remember that you are responsible for ensuring that your waste is collected by a licensed waste carrier.
If in doubt, you could check on the Environment Agency, or Love Junk who will help put you in touch with a licensed waste carrier.
Bulky waste service terms and conditions
Please note that we do not offer refunds under any circumstances.
Once we have received your booking request we will respond via email to confirm the collection day for your items.
If you have not received an email confirmation, please check your junk mail.
Items must be placed out before 7am on the bulky waste collection day.
Your bulky waste collection day is normally the day after your waste collection.
Only those items listed and paid for will be collected, no items can be amended or added after payment is made.
Items must be placed in a position for easy access at ground floor level, visible and accessible from the road, at the boundary of the property.
Items can be left in the communal bin area for flats providing the bin area is not locked and the items are not blocking any access.
The Council will not accept liability for loss or damage of property during the removal of items for collection.
The Council reserve the right to refuse to remove any item on the grounds of inaccessibility or potential hazard to staff.
If the item(s) are removed before we are due to collect we will not refund the money.
Your duty when disposing of household bulky waste
When booking or using a waste collection company, you must take all reasonable measures to make sure that the person or company has the authority to do so.
You can do this by:
- requesting the waste carrier shows you proof that they have authority to collect and carry waste
- checking the company against the waste carrier register or by calling the Environmental Agency on 08708 506 506
- getting a receipt of the transaction
Failure to carry out these checks is a criminal offence under the Environmental Protection Act 1990. An offence can result in a Fixed Penalty Notice up to £400 or an unlimited fine and a criminal conviction if prosecuted.