Online services maintenance on Sunday 24 September 2023

Between 8am and 7pm on Sunday 24 September a number of online systems such as your Council Tax account, planning searches, committee meeting papers and the My Havering account area will be unavailable because of essential maintenance. A number of our online forms will also be unavailable. We apologise for any inconvenience.

Waste collections - 22 September 2023

Some waste collections on 22 September 2023 will have their black sacks collected first and orange sacks collected later. There may also be some delays to garden waste collections.

Countdown to new waste contract

Urbaser Ltd will take over the running of our rubbish and recycling on 22 October 2023. Read our news item about the new contract

Report a missed collection

Things to check before reporting a missed collection

  1. Your road is not listed on our missed roads page. Instructions about what to then do if your road is listed, eg leave the bags out to be collected the next day, is published on the missed roads page with the list of roads. You do not need to report missed waste to us if you see your road listed.
  2. It is your collection day. If it is, please check the missed roads page and report it as missed waste if your road is not listed.
  3. If it is after 5pm on your collection day and the crew has already been down your road. If it is, please check the missed roads page and report it as missed waste if your road is not listed.
  4. The correct bags were used. If not, please use the correct ones and leave them out on your next collection day.
  5. Your rubbish and recycling was left at your home's boundary by 7am on your collection day. If not, please make sure it is for your next collection day.
  6. Your bags have not been 'stickered'. If you have had your sacks stickered and left uncollected it means there are items in there that shouldn't be. Please remove the incorrect items and it will be collected on your next collection day. Find out more about stickered bags.

Tell us we've missed your collection

Report a missed collection

You will need to create a My Havering account with us first before reporting a missed collection. Get help with My Havering

Stickered sacks

If you have had your sacks stickered and left uncollected it means there are items in there that shouldn't be. Please remove the incorrect items and it will be collected on your next collection day.

To find out what can go in your orange sacks please view our orange sacks page.

To find out what can go in your black sacks please see our black sacks page.

image of sticker put on bin
image of sticker put on bin

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