Report a missed collection
Before telling us about a missed collection please check:
- your collection day
- if it is after 5pm and the crew has already been down your road
- that the correct bags were used
- that your rubbish and recycling was left at your home's boundary by 7am on collection day
- that your bags have not been 'stickered'
You will need to create a My Havering account with us first before reporting a missed collection.
If you have had your sacks stickered and left uncollected it means there are items in there that shouldn't be. Please remove the incorrect items and it will be collected on your next collection day.
To find out what can go in your orange sacks please view our orange sacks page.
To find out what can go in your black sacks please see our black sacks page.