Report a missed collection

Things to check before reporting a missed collection

  1. Your road is not listed on our missed roads page. Instructions about what to then do if your road is listed, eg leave the bags out to be collected the next working day, is published on the missed roads page with the list of roads. You do not need to report missed waste to us if you see your road listed.
  2. It is your collection day. 
  3. If the collection on your street has already been marked as completed by our contractor FCC. You can do this by checking our missed roads page and report it as missed waste if your road is not listed. You will have until 5pm the following working day to report your waste as missed.
  4. The correct bags were used. If not, please use the correct ones and leave them out on your next collection day.
  5. Your rubbish and recycling was left at your home's boundary by 7am on your collection day. If not, please make sure it is for your next collection day.
  6. Your bags have not been 'stickered'. If you have had your sacks stickered and left uncollected it means there are items in there that shouldn't be. Please remove the incorrect items and it will be collected on your next collection day. Find out more about stickered bags.

Tell us we've missed your collection

Please note you will only be able to report the waste as missed between the time the collection has been reported by FCC as completed and 5pm the next working day.

Our online form connects to FCC and will update the address you type in to report missed waste from to let you know if you can or can't report yet.

To report clinical waste collections that have been missed please call us on 01708 432563, Monday to Friday, 9am to 5pm. 

Report a missed collection

Collecting your missed waste

We aim to collect any missed waste the next working day.

Crews work Monday to Saturday so waste reported as missed on a Friday will be returned to on, or before, Saturday.

Please leave your waste on the boundary of your property as normal or, if you take in overnight, put it out at 7am the next day ready for us to return and collect it.

Stickered sacks

If stickers have been put on your sacks and left uncollected it means there are items in there that shouldn't be.

Please remove the incorrect items and it will be collected on your next collection day.

To find out what can go in your sacks please use our what item goes where look up.