Report a missed collection

Things to check before reporting a missed collection

1. Your road is not listed on our missed roads page. Instructions about what to then do if your road is listed, eg leave the bags out to be collected the next day, is published on the missed roads page with the list of roads. You do not need to report missed waste to us if you see your road listed.
2. It is your collection day. If it is, please check the missed roads page and report it as missed waste if your road is not listed.
3. If it is after 5pm on your collection day and the crew has already been down your road. If it is, please check the missed roads page and report it as missed waste if your road is not listed.
4. The correct bags were used. If not, please use the correct ones and leave them out on your next collection day.
5. Your rubbish and recycling was left at your home's boundary by 7am on your collection day. If not, please make sure it is for your next collection day.
6. Your bags have not been 'stickered'. If you have had your sacks stickered and left uncollected it means there are items in there that shouldn't be. Please remove the incorrect items and it will be collected on your next collection day. Find out more about stickered bags.

Tell us we've missed your collection

For next day collections of missed rubbish, please report it to us between 5pm on your collection day and 1.30pm the following day otherwise, we may not be able pick it up until your next scheduled collection day.

Report a missed collection

You will need to create a My Havering account with us first before reporting a missed collection. Get help with My Havering

Stickered sacks

If you have had your sacks stickered and left uncollected it means there are items in there that shouldn't be.

Please remove the incorrect items and it will be collected on your next collection day.

To find out what can go in your sacks please use our what item goes where look up.