Garden waste service
With our garden waste service you can order one or more 240-litre wheeled green bins to put your garden waste into.
Garden waste is collected every other week (except two weeks over Christmas) and disposed of for a fee of £55 a year per bin.
You sign up to the service with an annual contract and we send contract renewal letters and emails with your contract details (reference number and charges) normally from the first week of March, over a several week period, each year.
The garden waste contract runs from 1 April to 31 March the following year, further details of the services offered can be found in the terms and conditions.
Sign up for the garden waste service
Not already a garden waste service user and want to join?
Call us on 01708 431717 (Monday to Friday 9am - 5pm) to subscribe to the service.
New contracts run April to March the following year with no discounts for starting later than April.
For example, if you take out a contract in October you will still pay the full price for a year and be asked to renew the following March.
If you don't want to do that you could use our compostable sack service.
If you want to sign up to the service and there is already a green garden waste bin at your property, perhaps left by a previous owner, we will not deliver a new bin to you.
Want to change the number of bins, change your address or cancel your contract? Please fill in our change contract form.
You can also call us on 01708 431717 (Monday to Friday 9am - 5pm).
Renew your garden waste contract
The renewal period for your garden waste contract is currently closed.
If you sign up or renew the service you will receive a sticker for your bin or bins.
You should receive your sticker 14 days after subscribing or renewing.
Please note: Stickers will not be issued for compostable sacks.
The sticker shows that you have paid for one garden waste bin to be emptied during the period stated on the sticker. If you have paid for more than one bin you should have a sticker for each bin.
Missing a sticker?
If you are missing a sticker please let us know by using our enquiry form and selecting 'Garden Waste Sticker' from the dropdown.
Displaying your sticker
The sticker should be displayed as shown on the instructions in your letter.
If the sticker is not visible to our collection crew on your collection day your bin will not be emptied.
Garden waste bin hanger
At the end of the garden waste service renewal period a hanger may have been placed on your garden waste bin.
This means either your contract has not been renewed or the renewal sticker has not been put on the bin.
Please make sure you follow the instructions on the hanger to get in touch with us about it.
Garden waste collection day
Already have the garden waste service?
If you have the garden waste service then your collection day will be displayed along with your other bin collection days via our 'check your collection day' address look up.
Don't have the garden waste service but want to check collection days?
If you don't have the garden waste service but want to see when the bin would be collected then please enter your address and make a note of the week your collection is in, eg WK2, via our collection day finder. Then compare it to the garden waste collection calendar.
What can I put in my garden waste bin?
- Flowers and plants
- Garden weeds
- Grass cuttings
- Hedge trimmings
- Small twigs and branches
What can't I put in my garden waste bin?
- Food waste
- General household waste
- Stones or plant pots
- Plastic bags or containers
Not sure if something goes in your bin or you should be doing something else with it? Use our 'what item goes where' search facility to get information about what to do.
Has your garden waste not been picked up?
Lost or stolen garden waste bin
If your garden waste bin goes missing or is stolen please let us know using the ask environment online form.