Online services maintenance on Sunday 24 September 2023

Between 8am and 7pm on Sunday 24 September a number of online systems such as your Council Tax account, planning searches, committee meeting papers and the My Havering account area will be unavailable because of essential maintenance. A number of our online forms will also be unavailable. We apologise for any inconvenience.

Waste collections - 22 September 2023

Some waste collections on 22 September 2023 will have their black sacks collected first and orange sacks collected later. There may also be some delays to garden waste collections.

Countdown to new waste contract

Urbaser Ltd will take over the running of our rubbish and recycling on 22 October 2023. Read our news item about the new contract

Garden waste service

With our garden waste service you can order one or more 240-litre wheeled green bins to put your garden waste into.

Garden waste is collected every other week (except two weeks over Christmas) and disposed of for a fee of £70 per bin, per year.

You sign up to the service with an annual contract and we send contract renewal letters and emails with your contract details (reference number and charges) normally from the first week of March, over a several week period, each year.

The garden waste contract runs from 1 April to 31 March the following year and further details of the services offered can be found in the terms and conditions.

When you sign up or renew you will also get a sticker to display on your bin showing you have a valid contract with us.

Renew your garden waste contract

The renewal period for your garden waste contract is currently open.

Reminder emails and letters are being sent to you depending on your contact preference and location.

This means, as the renewal period runs over several weeks, you may not get a reminder until the end of the renewal period but the roads near you get reminders at the start of the period.

Please only follow the link to 'Renew your garden waste contract' or call the express payment line if you don't need to make any changes to your contract.

If you need to make changes please follow the instructions under the 'Change or cancel your garden waste contract' heading.

You will need your My Havering account login details to renew online. Get help with My Havering.

Renew your garden waste contract

Renew by using the express payment line: 0300 456 0630 - Option 7. Please have a payment card and your contract number ready.

You can also call us on 01708 431717 (Monday to Friday 9am - 5pm).

Change or cancel your current garden waste contract

Want to change the number of bins, change your address or cancel your contract?

Change or cancel your garden waste contract

You can also call us on 01708 431717 (Monday to Friday 9am - 5pm).

Sign up for the garden waste service

Call us on 01708 431717 (Monday to Friday 9am - 5pm, except bank holidays) to get a contract set up.

New contracts run April to March the following year with no discounts for starting later than April.

For example, if you take out a contract in October you will still pay the full price for a year and be asked to renew the following March.

If you don't want to do that you could use our compostable sack service.

If you want to sign up to the service and there is already a green garden waste bin at your property, perhaps left by a previous owner, we will not deliver a new bin to you.

Garden waste service sticker 2023 to 2024Stickers for your bin

If you sign up or renew the service you will receive a sticker for your bin or bins.

You should get your sticker within 14 days after subscribing or renewing.

If your bin does not display the 2023/2024 sticker it will not be emptied from 12 June 2023 onwards.

Please note stickers will not be issued for compostable sacks.

The sticker shows that you have paid for one garden waste bin to be emptied during the period stated on the sticker. If you have paid for more than one bin you should have a sticker for each bin.

Missing a sticker?

If you are missing a sticker please let us know by using our enquiry form and selecting 'Garden Waste Sticker' from the dropdown.

Displaying your sticker

The sticker should be displayed as shown on the instructions in your letter.

If the sticker is not visible to our collection crew on your collection day your bin will not be emptied.

Garden waste collection day

Already have the garden waste service?

If you have the garden waste service then your collection day will be displayed along with your other bin collection days via our 'check your collection day' address look up.

Check your collection day

Don't have the garden waste service but want to check collection days?

If you don't have the garden waste service but want to see when the bin would be collected then please enter your address and make a note of the week your collection is in, eg WK2, via our collection day finder. Then compare it to the garden waste collection calendar.

What can I put in my garden waste bin?

  • Flowers and plants
  • Garden weeds
  • Grass cuttings
  • Hedge trimmings
  • Leaves
  • Small twigs and branches

What can't I put in my garden waste bin?

  • Food waste
  • General household waste
  • Stones or plant pots
  • Plastic bags or containers
  • Soil

Not sure if something goes in your bin or you should be doing something else with it? Use our 'what item goes where' search facility to get information about what to do.

What item goes where recycling and waste guide

Has your garden waste not been picked up?

Report a missed collection

Lost or stolen garden waste bin

If your garden waste bin goes missing or is stolen please call 01708 432563 between 9am and 5pm, Monday to Friday so we can help.

Terms and conditions

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