Deliveries of garden waste bins

There are delays in delivering new garden waste (green) bins. In some cases it can be up to 2 weeks or more for delivery. Apologies while we work to get them delivered to you as soon as possible.

Garden waste service

Issue paying when using Internet Explorer browser

We are aware of an issue when making a payment for the garden waste service online when you use the Microsoft Internet Explorer (IE) and Edge browsers.

To avoid issues, please use a different browser such as FireFox or Chrome or use our telephone options listed below.

Find out what browser you are using

 

With our garden waste service you can order one or more 240-litre wheeled green bins to put your garden waste into.

Garden waste is collected every other week (except two weeks over Christmas) and disposed of for a fee of £55 per bin, per year.

You sign up to the service with an annual contract and we send contract renewal letters and emails with your contract details (reference number and charges) normally from the first week of March, over a several week period, each year.

The garden waste contract runs from 1 April to 31 March the following year and further details of the services offered can be found in the terms and conditions.

When you sign up or renew you will also get a sticker to display on your bin showing you have a valid contract with us.

If your bin does not display the 2021/2022 sticker it will not be emptied from Monday 7 June 2021.

Renew your garden waste contract

The renewal period for your garden waste contract is currently open.

Reminder emails and letters are being sent to you depending on your contact preference and location. 

This means, as the renewal period runs over several weeks, you may not get a reminder until the end of the renewal period but the roads near you get reminders at the start of the period.

Please note: Only follow the link to 'Renew your contract' or dial the express payment line if you don't need to make any changes to your contract.

If you need to make changes please follow the instructions under the 'Change or cancel your contract' heading.

You will need your My Havering account login details to renew online. Get help with My Havering

Renew your contract

Renew by using the express payment line: 01708 433993 - Option 7. Please have a payment card and your contract number ready.

You can also call us on 01708 431717 (Monday to Friday 9am - 5pm).

Change or cancel your garden waste contract

Want to change the number of bins, change your address or cancel your contract? Please fill in our change contract form.

Change or cancel your contract

You can call us on 01708 431717 (Monday to Friday 9am - 5pm).

Sign up for the garden waste service

Want to get a garden waste subscription?

Get a garden waste contract

You can also call us on 01708 431717 (Monday to Friday 9am - 5pm).

New contracts run April to March the following year with no discounts for starting later than April.

For example, if you take out a contract in October you will still pay the full price for a year and be asked to renew the following March.

If you don't want to do that you could use our compostable sack service.

If you want to sign up to the service and there is already a green garden waste bin at your property, perhaps left by a previous owner, we will not deliver a new bin to you.

Garden Waste bin sticker 2021 to 2022Stickers for your bin

If you sign up or renew the service you will receive a sticker for your bin or bins.

You should get your sticker within 14 days after subscribing or renewing.

If your bin does not display the 2021/2022 sticker it will not be emptied from Monday 7 June 2021.

Please note stickers will not be issued for compostable sacks.

The sticker shows that you have paid for one garden waste bin to be emptied during the period stated on the sticker. If you have paid for more than one bin you should have a sticker for each bin.

Missing a sticker?

If you are missing a sticker please let us know by using our enquiry form and selecting 'Garden Waste Sticker' from the dropdown.

Displaying your sticker

The sticker should be displayed as shown on the instructions in your letter.

If the sticker is not visible to our collection crew on your collection day your bin will not be emptied.

Garden waste collection day

Already have the garden waste service?

If you have the garden waste service then your collection day will be displayed along with your other bin collection days via our 'check your collection day' address look up.

Check your collection day

Don't have the garden waste service but want to check collection days?

If you don't have the garden waste service but want to see when the bin would be collected then please enter your address and make a note of the week your collection is in, eg WK2, via our collection day finder. Then compare it to the garden waste collection calendar.

What can I put in my garden waste bin?

  • Flowers and plants
  • Garden weeds
  • Grass cuttings
  • Hedge trimmings
  • Leaves
  • Small twigs and branches

What can't I put in my garden waste bin?

  • Food waste
  • General household waste
  • Stones or plant pots
  • Plastic bags or containers
  • Soil

Not sure if something goes in your bin or you should be doing something else with it? Use our 'what item goes where' search facility to get information about what to do.

What item goes where recycling and waste guide

Has your garden waste not been picked up?

Report a missed collection

Lost or stolen garden waste bin

If your garden waste bin goes missing or is stolen please let us know using the ask environment online form.

Terms and conditions

How would you rate this page?

Rate this page

Thank you for rating this page.
You can also choose to leave us feedback.