The welfare rights unit

The Welfare Rights Unit is part of the London Borough of Havering’s Adult Social Services Department.  It is our brief to advise residents of the borough with information on how to maximise their income and sign post them towards other services that they may find beneficial.  We work in partnership with the Pension Service and have close working links with other agencies in the borough.

How to Contact Us

In person

The Public Advice and Service Centre
Liberty Shopping Centre,

The second and fourth Thursday of the month   between 9am and 1 pm.

By email


By telephone

01708 434444

This is an answer machine please leave your name and daytime telephone number, one of our officers will call you back.


We are able to offer advice on all types of Benefits and Allowances these include:

  • Income Support
  • Job Seekers Allowance
  • Tax Credits
  • Pension Credit
  • Personal Independence Payments and/or Disability Living Allowance
  • Attendance Allowance

We can provide guidance and advice on:

  • Residential Care Fees
  • Social Service Charges for non-residential care services


We have also put together guides relating to some of the above benefits:

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