Telephone payments issues

You may experience issues when you try to make a payment to us on our automated payment phone line. Apologies for the inconvenience while our payment provider resolves the issue.

Help with making decisions

If you need help making decisions and dealing with an organisation why not ask a friend or relative.

If they are going to deal with an organisation for you, you will need to inform the organisation.

This can be verbally if you are with your friend or relative, otherwise it may need to be in writing.

Each organisation may have different requirements so it is best to check with them.

If you don’t want to, or can’t, ask a friend or a family to help you with dealing with organisations you can get help from an advocate.

Sometimes people can officially make decisions on your behalf. These are sometimes known as appointees and deputies.

If you need independent advice on paying for care there is information on our paying for care page.

For information on power of attorney visit the gov.uk website

For information on end of life care or advanced decisions visit the NHS website

How would you rate this page?

Rate this page

Thank you for rating this page.
You can also choose to leave us feedback.