Street lighting (including illuminated signs and bollards)
It is our responsibility to maintain street lights on the public highway.
This includes lights on street signs and in road bollards.
The local electricity company, UK Power Networks is responsible for the power supply to these lights, however, you can still report faults in the power supply to us and we'll pass it on to UK Power Networks.
View a map of current power supply faults reported to UK Power Networks.
Report a problem with a street light
Do you think it is an emergency? Check to see if it is and find out what to do
If it is not an emergency, please select the type of light that has an issue from the options below. You will then be able to select the type of issue and fill in a form to report it to us.
You will need a My Havering account to make the report.
Reporting to us on your phone? Get our Love Havering app.
Using the map in the form
- You can move the pin around the map.
- Locations of lights near the pin will then appear as green circles.
- Click on a green circle to select that light.
- A box with information about the light such as the unit number will appear.
- Click on 'Select' and then 'Close' to close the box which in turn confirms the light you are reporting.
- The light you are reporting will have turned from a green circle to a yellow one.
For crossings that do not have pedestrian-operated lights, you can report damaged poles, light fittings or broken bulbs using one of the options above.
Minor faults and bulb replacement will normally be taken care of within seven days.
Power supply problems have to be dealt with by EDF. This can take up to 4 months.
If the lights at pedestrian crossings are not working you will need to report the problem to the correct organisation and this is listed on the crossing. Push-button controlled pedestrian crossing lights, for example, are maintained by Transport for London (TfL).
Some faults are caused by a power supply problem to the light, bollard or sign.
In those cases we pass the fault information on to UK Power Networks, who are responsible for fixing the power supply problem.
You can see the status of the latest known power supply faults on this map.