Planned maintenance of payment systems

Due to planned maintenance you will not be able to make payments to us from 10am to 1pm on Thursday 28 September 2023. Please do not fill in any forms that take payments, do not use the automated payment phone line and do not call us to ask that we take a payment during this time. We apologise for any inconvenience.

Adults, children and young people's services comments, compliments and complaints

You can comment, compliment and complain about Adult Social Care or Young Peoples Services by carrying out the following:

Using our online form

or, by phone to the Designated Complaint Officer on 01708 432589.

If you would like a paper form, or a form in large print, braille or a translated copy please email:

Local Government Ombudsman (LGO)

The Local Government Ombudsman (LGO) can also look into complaints about care you may receive in your home or care provided in a residential/nursing care home, whether your care is funded by the local authority or you are funding your own care.

Advocacy service

Children and young people can get help making a complaint by getting in touch with The Children's Society who are a Children's Charity.

This organisation provides support and guidance and assists the most vulnerable and neglected child or young person to have a voice.

They are based at:

Havering Town Hall,
Main Road,

Contact: 01708 432589

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