Building and communal repairs

We have the right to enter a leaseholders home to inspect or carry out repairs for which we are responsible.​​​

We will give at least 48 hours notice in writing, unless there is an emergency​.

Reporting repairs to the Council

Before contacting us, leaseholders must make sure that the repair is our responsibility to fix.

Who is responsible for my repair?

If the Council is responsible for the repair, we will notify our repairs contractors. 

Report a repair online with your online housing account

Get help with your online housing account

Other ways of reporting a repair

  • ​Downloading the My Landlord app on your smartphone, take a photo of the problem and submit to the Councils housing repair team the app is available from Google play​, app store or iTunes.​
  • Out of Hours emergency repairs​​​.

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