Home ownership service

Our Home Ownership team manage leasehold service charge accounts and deal with Right to Buy enquiries.​

This includes:

  • ​calculating service charges
  • sending invoices
  • monitoring accounts
  • investigating queries about service charges​
  • providing information for leaseholders selling their properties 
  • dealing with lease breaches.

If you would like to contact us please complete our Housing contact form.

Our service standards

  • If you contact the Home Ownership team, we will acknowledge your enquiry within two working days and send a full response to you within a further 10 working days
  • Home Ownership Officers will be polite at all times
  • The Home Ownership team will issue your annual service charge estimate in March of each year
  • The Home Ownership team will issue your annual statement of actual expenditure by the end of September each year
  • The Home Ownership team will continuously seek the views of leaseholders across the borough to improve its service to leaseholders

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