Error in Direct Debit letters to housing customers

If you have recently received a letter regarding your Direct Debit increase there has unfortunately been an error in the calculation. We are aware of the issue and apologise for any inconvenience caused. Replacement letters will be sent soon.

Home ownership service

Our Home Ownership team manage leasehold service charge accounts and deal with Right to Buy enquiries.​

This includes:

  • ​calculating service charges
  • sending invoices
  • monitoring accounts
  • investigating queries about service charges​
  • providing information for leaseholders selling their properties 
  • dealing with lease breaches.

If you would like to contact us please complete our Housing contact form.

Our service standards

  • If you contact the Home Ownership team, we will acknowledge your enquiry within two working days and send a full response to you within a further 10 working days
  • Home Ownership Officers will be polite at all times
  • The Home Ownership team will issue your annual service charge estimate in March of each year
  • The Home Ownership team will issue your annual statement of actual expenditure by the end of September each year
  • The Home Ownership team will continuously seek the views of leaseholders across the borough to improve its service to leaseholders

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