Telecare
Important information about Havering telecare
Between now and August 2025, telephone providers will be switching off all analogue telephone lines as the UK’s telecoms infrastructure is upgraded to digital fibre network.
The switchover affects everybody who uses a landline telephone that is not already upgraded to the digital network.
This includes customers of over 600 telephone service providers such as Virgin, BT, TalkTalk, Vodafone and EE.
Havering Telecare Service has been proactively working on the switchover for several years and we will be providing all our Telecare clients with new compatible digital equipment.
Until this time, however, Ofcom strongly advises against transferring your existing analogue lines over to digital.
This switch is usually facilitated by an engineer from your provider, and although they have been warned against switching their customers over to digital when there is a life saving device in their home, there have been instances where this has happened.
For most of our clients, switching to digital telecoms lines will mean your Telecare equipment will no longer work and you could be at risk in case of an emergency.
Therefore we strongly advise all our customers to refrain from moving over to digital, until Havering Telecare Centre have provided you with new digital equipment.
Please get in touch on 01708 434216 if you think you have been switched over and/or your telecare device is no longer connecting to our emergency alarm receiving centre.
We have been made aware of a company in the UK, claiming to be part of a Telecare service to request payment for new equipment.
Please be aware we do not request payment via the phone and this was a scam.
If you receive a call that you were not expecting, take note of the phone number and company name then end the call and call the police immediately.
Please be safe and press your pendant if you would like to double check any calls you may have received from our service.
What our customers say
We wish to say a sincere thank you to your team for the way they have looked after my mother Eva over a number of years.
We have appreciated the way they have responded to numerous calls to pick Eva up from the floor and also provided suitable equipment.
Eva died on Saturday 8 August 2020, in the early hours of the morning in her sleep. The carers found her at their morning call.
She achieved her wish of remaining in her own home until the end. Your department's support played an important contribution to staying at home and achieving a peaceful end.
Thank you to all your staff who have been very caring and considerate to Eva, and also communicated effectively with us as a family.
It is a 5 star review from us.
Best wishes Margaret Reeves (daughter) and Eva's sister Iris and daughter Christine.
It is very valuable for my wife to have the emergency pendant as she is very anxious and therefore is able to call for help if necessary. Her Parkinsons disease means that she has limited mobility and also at risk of a fall.
I've never had to call them yet but it is a great peace of mind to know that if I need to they are there to help me. I'm grateful.
Completely satisfied for all the times four in all. Two treated at home, two ambulance was called to take me to hospital. I have so much faith in your service.