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Council awards new waste contract

Published: Wednesday, 11 January 2023

Havering Council is pleased to announce that a new waste and recycling collection contract has been awarded to Urbaser Ltd.

The new eight-year contract is due to start on 30 July 2023.

Urbaser Ltd will take on the current in-house street cleansing service, as well as the existing outsourced waste and recycling and weed control services.

The agreement will also include the green garden waste collection service, fly-tipping clearance, graffiti cleaning and collection of clinical and bulky waste. 

Havering’s existing Street Cleansing staff, as well as those from the current waste collection contractor, will be fully supported.

As they transfer over to Urbaser Ltd at the start of the new contract.

The contract will cost £90 million over the eight years – with the option to extend for a further eight at a cost of £180 million in total.

As well as continuing with weekly waste and recycling collections, it will also see an improved recycling offer.

With glass being added to orange recycling collections for the first time. 

The range of plastics collected in the orange recycling bags will also increase to include pots, tubs and trays. 

The contract will also offer a range of environmental improvements including a new fleet of waste, recycling, street cleansing vehicles and equipment.

This will see 20 per cent of vehicles and equipment electric powered.

The carbon emissions generated by the non-electric vehicles will be offset using accredited Carbon Capture schemes in the UK.

As a result, the contract will be net zero emissions.

Councillor Ray Morgon, Leader of Havering Council, said:

“We’re delighted to be working with Urbaser Ltd to deliver our waste and recycling service.

“We know that our waste and recycling service along with street cleaning are among the services most valued by our residents. 

“It’s important that with this new contract, we provide continuity of the high level of service that residents have come to expect.

"We’re pleased to be offering the collection of glass and more items that residents can recycle.

“We want to work together with Urbaser Ltd to help encourage our residents to recycle more and be able to reduce waste, which in turn, will help the environment.”

Urbaser is a leading global environmental management company, focused on sustainability and innovation.

It is serving more than 70 million people in 21 countries through a network of more than 59,000 employees. 

In the UK, Urbaser is a leading waste management company, offering a wide range of municipal, commercial, waste treatment and recovery services.

These are dedicated to conserving resources, reducing carbon emissions, and achieving a circular economy.

Javier Peiro, Managing Director of Urbaser UK, said:

“We are thrilled to have been awarded this contract.

"We look forward to building a long and prosperous relationship with Havering Council by providing an innovative and sustainable service.

"That delivers significant social value and environmental benefits.

“Urbaser is excited to build upon our experience operating in London and the south-east of England.

"This will enhance the existing services provided across the London boroughs whilst meeting all Havering residents’ expectations.”

Key details of the contract

Havering’s Street cleansing Service which is currently provided in-house will be outsourced to a private contractor along with the existing outsourced waste collection services and weed control services and the start date is 30 July 2023.

Included in the contract are

  • refuse collections
  • recycling collections
  • green garden waste service
  • clinical and bulky waste collections
  • street cleansing
  • highways weed control

Will there be any changes to current services in this new Integrated Public Realm contract?

There will be no immediate changes to how waste is collected or how street cleansing is administered from 1 August 2023. 

This will be a like-for-like contract. However, there will be some service improvements.

This includes the addition of plastic pots, tubs and trays and glass bottles and jars to the orange sack collection as well as more environmentally friendly technology where possible, such as small electric vehicles. 

The collection rounds will be reviewed following a bedding-in period, and any required changes will be communicated to residents. 

This will, in future, include separate food waste collections which have been mandated under the Environment Act 2021.

New items can be recycled

Under the new contract plastic pots, tubs and trays and glass bottles and jars will be added to your orange sack collection.

The impact on staff

Current LBH street cleansing staff and outsourced waste collection staff will transfer over to the successful under TUPE rules. 

Staff will continue to be fully engaged with, throughout the process.

Reporting issues to us

Please continue to contact us about any service-related issues via the website and customer contact centre. 

When the new contract goes live, you will receive an enhanced level of communication through better service updates, should you need to report an issue.

Review of collection rounds

The collection rounds will be reviewed following a bedding-in period, and any required changes will be communicated to residents. 

However, you may find that collection times may change as routes are optimised, so please continue to present your waste by 7am on your scheduled collection day.