Havering Council joins the Institute of Customer Services
Havering Council has reaffirmed its pledge to continue to improve customer services to its residents by joining the prestigious Institute of Customer Services (ICS).
Providing an excellent level of care for customers is a priority for the Administration, and to make sure that any contact with the Council is a good experience.
The Council is currently finalising a new strategy that will set out how customer services is delivered across all parts of the organisation - with membership of the ICS playing a key role.
The Council is continuing to face very tough financial challenges with reduced Government funding, and rapidly rising demands for social care and housing services at a time of continuing high inflation.
Budgets are stretched across all council services. Nevertheless, the Council still wishes to provide excellent customer service.
Being a member of the ICS means the Council has access to professional support and guidance to help improve customer services for residents who need help.
It provides access to facilities that allow the Council to continue to assess how well it handles customer queries and make changes where needed.
Councillor Paul Middleton, Cabinet Member for Cabinet Member for Digital, Transformation and Customer Services, joined Council Leader, Councillor Ray Morgon, and staff at the Council’s Appointment Centre earlier this week to unveil the ICS plaque declaring Havering as a member of the Institute.
Councillor Paul Middleton said:
“Joining the ICS is the next step in this Administration’s promise to continue to improve the way the Council handles customer services.
“It’s important to us that anybody seeking help or support from the Council is provided with a top-class service with the right level of care and professionalism.
"Residents should know what they can expect from us, and that the Council is on hand for them.”
The ICS is an industry-leading professional body that works with businesses in the public and private sector.