In a remarkable story of dedication and compassion, a local resident living in severe hoarding conditions has had their life transformed, thanks to the support of the Council’s hoarding officer.
The tenant, who lives alone, initially refused to engage with any services; they did not keep any appointments and would not open their door when visited.
The property was visibly hoarded and unhygienic.
The Council’s hoarding officer, undeterred by the initial resistance, persisted with regular visits, offering to talk at the doorstep to make the tenant more comfortable.
Recognising their mental health struggles, the officer coordinated with mental health services and the tenant started receiving treatment.
Throughout this time, the officer stayed in contact and continued to provide support.
As the tenant’s condition improved, they were able to sign an agreement listing the items they wanted to keep and gave written consent for their property to be de-cluttered and cleaned while they received treatment.
The officer enlisted the help of various services to replace items and improve living conditions for the tenant.
When the tenant visited the property, they were overjoyed to see the progress including their newly decorated front room.
Essential safety checks including smoke alarms and electrical inspections were completed, and their garden was cleared.
Since returning to their home, the hoarding officer continues to support the tenant, making sure the property remains clutter-free.
The tenant, now proud of their home, has taken up gardening and returned to their hobby of painting and sketching.
This is just one example of approximately 42 cases of tenants that Havering Council are supporting with their hoarding conditions, with similar levels of success.
It does not include the welfare checks that the team conduct with previous hoarding tenants, to make sure they continue to be supported.
Councillor Natasha Summers, Cabinet Member for Housing Need, said:
“This inspiring story highlights the impact persistence, compassion, and a coordinated support between services, can have such a positive impact in transforming lives and foster independence.
“I’d like to thank the Council officers for their dedication and commitment to helping some of our most vulnerable residents.
“If you or someone you know is struggling with hoarding, please email resident.services@havering.gov.uk or call 01708 434343 to access advice and support.”