Havering Libraries new digital management system

The new system will provide many exciting new online opportunities for customers, but for a short period there will be some disruption while the new system is introduced.

Saturday 2 March

• Some financial transactions, such as fines and charges, will be recorded manually.
• Self-service machines will be unavailable or closed early.
• 24-hour renewal line not available from end of business.

Monday 4 to Wednesday 6 March

• We have a limited management system. Books can be borrowed and returned but fines cannot be paid and other fees and charges will be recorded manually and updated later.
• All transactions will be over the counter. Self-service machines will not be available.
• Staff and public will not have access to customer records.
• No library search catalogue.
• Web, app and e-resources not available to customers or staff.
• The People’s Network will be available, but customers may experience delays or issues accessing public computers and may need help from staff.

Thursday 7 March

• Normal services, including the 24 hour renewal line 0333 370 4700 and self-service resume.
• Transaction and financial records updated.
• Catalogue and customer records accessible.
• Web, app and e-resources available via new links and addresses.

Mid-March

• Access to the People’s Network resumes as normal.