Havering Libraries new digital management system

Published: Friday, 1 February 2019

During March 2019, Havering Libraries are introducing a new digital management system.

The new system will provide many exciting new online opportunities for customers, but for a short period there will be some disruption while the new system is introduced.

Saturday 2 March

  • Some financial transactions, such as fines and charges, will be recorded manually.
  • Self-service machines will be unavailable or closed early.
  • 24-hour renewal line not available from end of business.

Monday 4 to Wednesday 6 March

  • We have a limited management system. Books can be borrowed and returned but fines cannot be paid and other fees and charges will be recorded manually and updated later.
  • All transactions will be over the counter. Self-service machines will not be available.
  • Staff and public will not have access to customer records.
  • No library search catalogue.
  • Web, app and e-resources not available to customers or staff.
  • The People’s Network will be available, but customers may experience delays or issues accessing public computers and may need help from staff.

Thursday 7 March

  • Normal services, including the 24 hour renewal line 0333 370 4700 and self-service resume.
  • Transaction and financial records updated.
  • Catalogue and customer records accessible.
  • Web, app and e-resources available via new links and addresses.


  • Access to the People’s Network resumes as normal.