Council launches new hotline for urgent help on coronavirus

Published: Wednesday, 25 March 2020

Havering Council has launched a new free-to-call helpline for residents with urgent needs because of coronavirus.

The helpline - 0800 368 5201 – will be launched from 0930 this morning and calls will be answered from staff redeployed from other council services.

Residents can also email for help on

We are asking residents with concerns around care, urgent issues around health and wellbeing, lack of access to supplies including food and medicine to call the helpline.

Residents with less urgent needs or needing advice on other council services should contact the council via the options on

Councillor Damian White, Leader of Havering Council, said:

“This helpline is for residents who have only urgent concerns about Covid19 for themselves, people in their care or a family member, friend or neighbour. Call 0800 368 5201 if you need help now. You can also email on
“We need anyone with any other concern or question that isn’t about the urgent welfare needs of a resident to contact us in the usual way via the options on Calling this number for a minor issue, no matter how pressing it might feel, might stop someone who needs help urgently from getting through to us.”