How to help rough sleepers in the cold weather

With temperatures dropping, the Severe Weather Emergency Protocol is now in place to ensure that no one needs to sleep on Havering’s streets during the cold spell. Find out how to help someone who is rough sleeping

Rough sleeping

What we do to help rough sleepers

We carry out regular checks around the borough to identify and help people sleeping on the streets.

We work with voluntary organisations, charities, the police, and local residents to make sure people get the right support.

In severe weather conditions we ensure that there is shelter available.

However not everyone will accept help. If this happens we do our best to build up a relationship to understand their individual circumstances so we can find a way to help them.

How you can help

We need you to let us know if you are affected or when you spot a rough-sleeper in your local area.

Call 01708 432824 or 01708 431180 Monday to Friday 9am-5pm.

Outside these hours please call 01708 433999.

You can also tell us using our online form.

You can also inform the police or contact Streetlink via the app (see below) or by calling 0300 500 0914.

You could also volunteer to help local charities.

Giving money to rough sleepers or charities

Sometimes it can be difficult to tell whether someone is a genuine rough sleeper or whether they are a street beggar.

We encourage you to give to the organisations who support rough sleepers rather than giving to them directly. You can donate to local homeless charities such as Hope4Havering and Catalyst Night Shelter.

The Salvation Army, located at High Street, Romford RM1 IJJ, provide a drop in service for rough sleepers where showers, clothes, food, sleeping bags and a range of support can be accessed. There is a multi agency drop in service on the first Tuesday of every month. Services include Havering Housing Solutions, Department for Work and Pensions (DWP), National Career Service (NCS) and Peabody Support Service.

Welfare, debt and counselling advice is available at drop in sessions every Tuesday.

The Salvation Army is open Monday, Tuesday, Wednesday, Friday and Sunday 1.30pm-3.30pm. They can be contacted by telephone on 01708 380 280 or by emailing admin@romfordsa.org.uk.

Shelter can help with housing advice, support and provide legal services. They are open 7 days a week and can be contacted by phone on 0808 800 4444.

The Council works with a number of providers to provide emergency and settled accommodation for rough sleepers.

Hope 4 Havering provides emergency night shelter for up to 20 people; a hot evening meal, tea ad coffee followed by breakfast the next morning. Residents can socialise and sleep at the shelter for up to 3 months whilst settled housing solution is found for them. All referrals into the night shelter are through the Council’s Housing Solutions Team who are based at the Public Advice and Service Centre (PASC) and can be contacted by phoning 01708 432824 (9am-5pm Monday to Friday) or 01708 433999 (out of hours).

YMCA (Romford) is a young person’s hostel 18-40 years. They are open 7 days a week and can be contacted by phone on 01708 766211 or by emailing enquiries@ymcatg.org.

The Council secures a number of self contained private rented studio flats across the borough for rough sleepers who are ready to live independently, with ongoing floating support provided by Peabody Support Service.

The Apostolic Church off North Street in Romford offers a lunch to all, 10am-2pm on Saturdays. They also provide clothing.

The Church Without Walls in Romford Market offers a breakfast from 8am-9am on Sundays.

Havering Islamic Centre based at 91 Waterloo Road, RM7 OAA offers a free evening meal and soup kitchen on Wednesdays from 6pm-7pm.

The Ship in Upminster Road South, Rainham, RM13 9YS offers food and support from 10am-2.30pm Tuesdays, Wednesdays, Thursdays and Fridays and also 10am-12:30pm Saturdays.

Havering Mental Health Services (Adults) can be contacted on 0300 300 1570 (option2) 9am to 5pm Monday to Friday. You can also email haa.team@nhs.net or visit the NELFT website.

Havering Mental Health Services (Children) can be contacted on 0300 300 1888. You can also email nem-tr.referralsacorncentre@nhs.net or visit the NELFT website.

Samaritans can be called on 01708 740 000  24 hours a day, seven days a week. They can also be reached by emailing jo@samaritans.org. For further information visit www.samaritans.org.

Westminster Drug Project located at Ballard Chambers, 26 High Street, Romford, RM1 1HR are open at various times and support people with substance abuse. For more information call 01708 747 614 during working hours or out of hours call 0808 168 1116. You can also email at: havering@wdp.org.uk. Their website is www.wdp.org.uk.

The Street Pastors are part of a national team of trained volunteers from local churches who care about the community and who are there to care, listen and help. They are usually around Romford South Street on Friday and Saturday nights from 10pm-4am.

Marie Stopes provides advice on pregnancy and abortion and is available by telephone on 0345 3008090 9am-5pm Mondays and 8am-1pm Tuesdays.

RAMFEL Supports vulnerable migrants to access justice and provides vital support in moments of crisis. They have a drop in service 10.30am-1pm on Thursdays.

Victim Support provides emotional and practical help to people who have been affected by crime. They are open 9am-5pm Monday to Friday and can be contacted on 0208 5502410. Find out more by visiting the Victim Support website

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