As part of our drive for better services, we want you to let us know when something goes wrong.
We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.
We will deal with your complaint using a three stage complaints procedure.
Before you make a complaint
If your complaint is about any of these services, please follow the links to make your report.
My complaint is about:
- an appeal against a housing decision
- adult or children's social care
- penalty charge notices (PCN)
- appeals against planning
- schools and colleges
Making a complaint
If you still need to make a complaint you can use our online complaint form. You can create an account or logon to an existing account
We currently have a reduced complaint service due to the re-deployment of staff into essential areas.
As a result, it is unlikely your complaint will be dealt with within published timescales.
Please be assured this decision has not been taken lightly but resources need to be re-directed to front line services during the coronavirus pandemic.
We will try to complete any existing complaints as soon as possible, and any new complaints received during this period of lockdown, will be dealt with in order of date of receipt.
We apologise for this and appreciate your understanding at this unprecedented time.