As part of our drive for better services, we want you to let us know when something goes wrong.

We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.

We will deal with your complaint using a two-stage complaints procedure.

Social Care Complaints follow a three-stage process in line with the Local Government Social Care Ombudsman code.

Before you make a complaint

If your complaint is about any of these services, please follow the links to make your report.

My complaint is about:

Are you reporting our staff for fraud or theft?

Please contact our fraud team if you are reporting a member of staff for possible fraud, theft or any other wrong doing whilst carrying out their duties on behalf of the council.

Making a complaint

If you still need to make a complaint you can use our online form. 

Make a complaint

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