As part of our drive for better services, we want you to let us know when something goes wrong.
We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.
We will deal with your complaint using a three stage complaints procedure.
Before you make a complaint
If your complaint is about any of these services, please follow the links to make your report.
My complaint is about:
- an appeal against a housing decision
- adult or children's social care
- penalty charge notices (PCN)
- appeals against planning
- schools and colleges
Are you reporting our staff for fraud or theft?
Please contact our fraud team if you are reporting a member of staff for possible fraud, theft or any other wrong doing whilst carrying out their duties on behalf of the council.
Making a complaint
If you still need to make a complaint you can use our online form.
Please be aware that Internet Explorer is now out of support so you may have issues using it to complete the complaints form. If you use Internet Explorer please upgrade your browser to Microsoft Edge or use Google Chrome, Mozilla Firefox or Safari as your browser instead.