Coronavirus

Changes to council services and advice and support we can provide is available on our dedicated coronavirus information page. Go to our coronavirus information page

Coronavirus - Financial advice for you

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We know some residents may experience more financial problems as a result of changes made necessary to lives and work because of coronavirus.

Whether you’re a homeowner, private tenant or council tenant, there are a number of ways we can help. 

Please talk to us first as we can make sure you can access advice and action that can alleviate some of that worry.

You’ll find lots of information on our benefits pages.

Go to our benefits pages

Council tenants

If you’re a council tenant and you don’t think you’re going to be able to pay your rent, you can claim Universal Credit straight away.

Please make sure you contact us so that we can provide help and advice to prevent debt which may become unmanageable in the future.

Private tenants

The same advice applies for private tenants; make a Universal Credit claim.

If you’re unable to afford your rent, speak to your landlord as soon as possible.

In order to relieve a lot of worry however, the Government has announced emergency legislation to suspend new evictions from social or private rented accommodation during the coronavirus crisis.

Council Tax support to help you

If you pay Council Tax, and you cannot afford to make payments due to coronavirus please contact us immediately to discuss. We can help.

Go to our Council Tax pages

You can also call 01708 433997.

For working age tax payers, Council Tax Support may reduce your bill by up to 80 per cent and we have allocated emergency funding to increase Council Tax Support for low-income households. 

Working-age Council Tax payers who already get Council Tax Support can expect a further £150 off their Council Tax bill. 

If this applies to you already, you do not need to do anything. We will arrange for this sum to be credited to your Council Tax accounts as soon as possible.

If you think it’s unlikely you will be eligible for Council Tax Support, please contact us anyway as we can still help you.

We are also accepting applications for longer-term payment plans to help our residents. 

Go to our Council Tax Support pages to apply

You can also call 01708 433996.

Council tax discretionary hardship payments will be available for residents made economically vulnerable residents by coronavirus. 

Apply for a discretionary hardship payment

General finances

There are many things you can do to ensure you don’t fall into debt during this period, including budgeting, contacting your creditors to see which options are available to you and applying for benefits which you’re entitled to. 

Coronavirus is causing a huge amount of uncertainty for everyone, with many concerned about the impact it is going to have on their finances. 

If you’re concerned we recommend you look into all of the options available, to see what you’re eligible for and what suits your personal situation, such as: 

You may also find that using a budget planner, such as this from the Money Advice Service, can help you to gain a better understanding of your current situation, and how to manage your outgoings during this time of change to ensure your bills are still being paid. 

If you find that your income still doesn’t meet your outgoings, then there are a number of ways that you can manage your bills during this time, such as: 

  • taking a mortgage payment holiday
  • talking to your creditors if you think you’re going to miss payments
  • checking your insurance policies to see if it covers situations such as this 
  • contact your energy and water providers if you’re unable to pay to see if they have special measures in place to help

Further information and advice

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