Changes to housing IT systems and See My Data - Friday 25 May to Monday 4 June 2018

During this period no new information will be added to See My Data. This means rent payments and repair requests submitted will not be showing in your online account. You can still raise a repair request by using See My Data and we will ensure it gets to our repair teams. All our housing services remain operational so if you need any help please call 01708 434000. We expect more calls than normal in this period so we thank you for your patience.

Appeals and reviews

You can appeal against any decision made in relation to the following:

  • rejection of a housing application
  • suspension of application for any reason
  • cancellation of application

Any such appeal must be lodged with the Reviews and Quality Assurance Officer within 28 days from the date upon which it has been received. You may do so by letter to that officer, using the form linked to this page, or by email to the address below.

It can take up to 28 working days for the officer to make his/her decision.

Make a housing allocation appeal online

or email us.


You can appeal against any decision with regards to which type of tenancy you have been offered by us, be it a fixed-term tenancy of three or five years.

You must use the form provided at the time of offer and only appeal such decisions if you consider there has been a breach of the Council's published Tenancy Strategy. These forms can be sent by post to the Reviews and Quality Assurance Officer within 28 days of the tenancy being signed, or by email to the below address.

It can take up to 28 days for a decision to be made.

How would you rate this page?

Rate this page

Thank you for rating this page.
You can also choose to leave us feedback.