Because of government guidance on coronavirus a number of our buildings are now closed and events listed on our site are subject to change or cancellation. Changes to council services, advice and support we can provide, the latest local news and links to Government advice is available on our dedicated coronavirus information page. Go to our coronavirus information page

Housing service changes due to coronavirus

Due to coronavirus there are changes to several housing services and Farnham Road is closed. Read about all the changes

Do not use See My Data to raise a repair

Because of a fault please do not use See My Data to raise repairs at the moment. If you do it will not get completed. You can still use it for managing other areas of your online housing account. To request a repair call 01708 434000.

Appeals and reviews

You can appeal against any decision made in relation to the following:

  • rejection of a housing application
  • suspension of application for any reason
  • cancellation of application

Any such appeal must be lodged with the Reviews and Quality Assurance Officer within 21 days from the date upon which it has been received.

You may do so by letter to that officer, using the form linked to this page, or by email to the address below.

Make a housing allocation appeal online

You can also email


You can appeal against any decision with regards to which type of tenancy you have been offered by us, be it a fixed-term tenancy of three or five years.

You must use the form provided at the time of offer and only appeal such decisions if you consider there has been a breach of the Council's published Tenancy Strategy.

These forms can be sent by post to the Reviews and Quality Assurance Officer within 21 days of the tenancy being signed, or by email to the below address.

It can take up to 28 days for a decision to be made.

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