Flooded roads, rivers, streams, drains and road spillages
Drains and roads
You will need to contact us or the companies that maintain the water and sewage network.
We are responsible for drains (gullies) on public roads. These gullies collect the water running off the road and pavement areas. If you have noticed a blocked gully or broken grill you can report it online.
The water company own and manage the network of public foul and surface water sewers. To report an overflowing public sewer, you should contact the Thames Water freephone leak line on 0800 714 614.
Private sewers or drains
If your private drains or sewers are overflowing, you will need a drainage contractor to deal with any blockage (see the Yellow Pages or similar local directories). If you are uncertain if any blockage is in the public or private sewers, contact Thames Water who should be able to determine this once they visit on site. They will recharge you the cost of any work on the private sewers.
Members of the public can contact us about any drain you see on private land with this form.
Burst water main
Thames Water are responsible for their supply up to and including the water stopcock and can be reported on their freephone leak line on 0800 714 614.
Flooded rivers and streams
Rivers and streams are mainly the responsibility of the Environment Agency so if you see a blocked river or stream causing a flood or waters rising as a result of heavy rain and you are concerned a river bank will break, please contact them. The agency provide a flood line, which is a 24 hour advice and information service for floods and flood warning on 0345 988 1188.
If you see a spillage on the road, including oil, gravel, sand and dropped goods, please report this to us.
Between the hours of 5pm and 9am you can also contact us on 01708 433999.
If you see a spillage from one of our orange recycling or black rubbish sacks please also report this to us.