Data protection

We hold personal information about our customers, clients and residents.

All the information about you that we hold is protected under the Data Protection Act 1998.

You can ask to see what information we hold by making a data protection information request or emailing

A fee of £10.00 is applicable, together with two forms of identification (one to be photographic).

We have 40 calendar days to provide a response.

If an exemption applies, you will be advised.

For more information regarding data protection please visit the Information Commissioner's website.


We will accept requests from parents/guardians for their child's personal information where the child is aged 12 years and under.

Requests for children aged 13 years and over​ must be made by the child unless the parent/guardian has been given consent to make the request or they can provide a professionals/specialists opinion to prove the child is incapable of making the request.


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