Online services maintenance on Sunday 24 September 2023

Between 8am and 7pm on Sunday 24 September a number of online systems such as your Council Tax account, planning searches, committee meeting papers and the My Havering account area will be unavailable because of essential maintenance. A number of our online forms will also be unavailable. We apologise for any inconvenience.


As part of our drive for better services, we want you to let us know when something goes wrong.​

We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.​​​

We will deal with your complaint using a three stage complaints procedure.

Before you make a complaint

If your complaint is about any of these services, please follow the links to make your report.

My complaint is about:

Are you reporting our staff for fraud or theft?

Please contact our fraud team if you are reporting a member of staff for possible fraud, theft or any other wrong doing whilst carrying out their duties on behalf of the council.

Making a complaint

If you still need to make a complaint you can use our online form. 

Make a complaint

Please be aware that Internet Explorer is now out of support so you may have issues using it to complete the complaints form. If you use Internet Explorer please upgrade your browser to Microsoft Edge or use Google Chrome, Mozilla Firefox or Safari as your browser instead.

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