Complaints
As part of our drive for better services, we want you to let us know when something goes wrong.
We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.
We will deal with your complaint using a two-stage complaints procedure.
Social Care Complaints follow a three-stage process in line with the Local Government Social Care Ombudsman code.
Before you make a complaint
If your complaint is about any of these services, please follow the links to make your report.
My complaint is about:
- an appeal against a housing decision
- adult or children's social care
- penalty charge notices (PCN)
- appeals against planning
- schools and colleges
Are you reporting our staff for fraud or theft?
Please contact our fraud team if you are reporting a member of staff for possible fraud, theft or any other wrong doing whilst carrying out their duties on behalf of the council.
Making a complaint
If you still need to make a complaint you can use our online form.