Complaints

We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.​​​

As part of our drive for better services, we want you to let us know when something goes wrong.​

We will deal with your complaint using a three stage complaints procedure.

Before you make a complaint

You can get some of your issues dealt with quickly and easily by reporting them to us online. These include:

If your concerns relate to any of the following, please use the following links:

Making a complaint

If you still need to make a complaint you can use our online complaint form. You can create an account or logon to an existing account 

Make a complaint