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Complaints

As part of our drive for better services, we want you to let us know when something goes wrong.​

We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.​​​

We will deal with your complaint using a three stage complaints procedure.

Before you make a complaint

If your complaint is about any of these services, please follow the links to make your report.

My complaint is about:

Making a complaint

If you still need to make a complaint you can use our online complaint form. You can create an account or logon to an existing account 

Make a complaint

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