Complaints
As part of our drive for better services, we want you to let us know when something goes wrong.
We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.
We will deal with your complaint using a three stage complaints procedure.
Before you make a complaint
If your complaint is about any of these services, please follow the links to make your report.
My complaint is about:
- an appeal against a housing decision
- adult or children's social care
- penalty charge notices (PCN)
- appeals against planning
- schools and colleges
Making a complaint
If you still need to make a complaint you can use our online complaint form.
You can complain by using your My Havering account login to get a record of when you reported to us and status updates in your My Havering account area or complain without signing in.
By not signing in, you will still have contact from us about your complaint through your preferred contact method.