Havering Town Hall, Public Advice and Service Centre (PASC) and Mercury House closed

In order to follow Government directives on staying at home and social distancing, and to make sure Council staff can continue to offer the best possible service to the public, Havering Town Hall and the Public Advice and Service Centre (along with Mercury House) are closed. Buildings will remain accessible to staff on a strictly limited basis. Contact us

Suspension of Council, Cabinet, committee meetings and Mayor's engagements

The decision has been taken to suspend all meetings of Council, Cabinet and committees with immediate effect for a period of six weeks. Read more

Complaints service suspended

We have taken the decision to temporarily suspend the complaint policy and procedure from 25 March 2020. Please be assured this decision has not been taken lightly but because of the Coronavirus resources need to be re-directed to front line services. We will try to complete any existing complaints as soon as possible, but you may find responses will not be sent within the usual timescales. We apologise for this and appreciate your understanding at this unprecedented time.

Complaints

Complaints

We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.​​​

As part of our drive for better services, we want you to let us know when something goes wrong.​

We will deal with your complaint using a three stage complaints procedure.

Before you make a complaint

You can get some of your issues dealt with quickly and easily by reporting them to us online. These include:

If your concerns relate to any of the following, please use the following links:

Making a complaint

We have taken the decision to temporarily suspend the complaint policy and procedure from 25 March 2020.  

Please be assured this decision has not been taken lightly but because of the Coronavirus resources need to be re-directed to front line services.

We will try to complete any existing complaints as soon as possible, but you may find responses will not be sent within the usual timescales.

We apologise for this and appreciate your understanding at this unprecedented time.

 

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