Complaints
We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.
As part of our drive for better services, we want you to let us know when something goes wrong.
We will deal with your complaint using a three stage complaints procedure.
Before you make a complaint
You can get some of your issues dealt with quickly and easily by reporting them to us online. These include:
- missed rubbish
- street lighting fault or request
- damage to road or pavement
- illegal parking (request parking enforcement)
If your concerns relate to any of the following, please use the following links:
- an appeal against a housing decision
- adult or children's social care
- penalty charge notices (PCN)
- appeals against planning
- schools and colleges
Making a complaint
We have taken the decision to temporarily suspend the complaint policy and procedure from 25 March 2020.
Please be assured this decision has not been taken lightly but because of the Coronavirus resources need to be re-directed to front line services.
We will try to complete any existing complaints as soon as possible, but you may find responses will not be sent within the usual timescales.
We apologise for this and appreciate your understanding at this unprecedented time.