As part of our drive for better services, we want you to let us know when something goes wrong.
We define a complaint as “an expression of dissatisfaction, however made, about the Council’s provision of, or failure to provide, a service for which it has responsibility, the action or lack of action by the Council, its own staff, or those acting on its behalf, affecting an individual resident or group of residents and when it has not been put right in a reasonable timescale."
We will deal with your complaint using a two-stage complaints procedure.
Social Care Complaints follow a three-stage process in line with the Local Government Social Care Ombudsman code.
Before you make a complaint
If your complaint is about any of these services, please follow the links to make your report.
My complaint is about:
- an appeal against a housing decision
- adult or children's social care
- penalty charge notices (PCN)
- appeals against planning
- schools and colleges
Are you reporting an issue?
Please note that reporting an issue such as a missed waste collection or a damaged road that needs fixing is not the same as making a complaint.
A complaint is when we fail to make good on our promise to act on the issues you report to us.
Please use the search or links on the homepage to find the things you want to report to us.
Are you reporting our staff for fraud or theft?
Please contact our fraud team if you are reporting a member of staff for possible fraud, theft or any other wrong doing whilst carrying out their duties on behalf of the council.
Making a complaint
If you still need to make a complaint you can use our online form.