Error in Direct Debit letters to housing customers

If you have recently received a letter regarding your Direct Debit increase there has unfortunately been an error in the calculation. We are aware of the issue and apologise for any inconvenience caused. Replacement letters will be sent soon.

How to pay your rent

You can pay your rent by the following methods:


Pay your rent online

Direct Debit

Pay your rent by Direct Debit

If you pay by dierct debit we can take the money on the first, seventh, fourteenth or twenty first of the month.

We will let you know in advance (10 working days) that the amount is being debited, this will allow any time for you to raise a query with us about the amount.

Standing orders

You can pay your rent by standing order on a Weekly, Fortnightly & Monthly basis. Please download and complete the standing order mandate form and take it or post it to your bank to set up the instruction.

Pay your rent by standing order


Pay using our Debit Card Line by calling 01708 433993. This service is fully automated, available 24 hours.

To make payments, you will need to know:

  • the amount you want to pay
  • your debit card details
  • your 14 digit rent reference number

Need a refund?

If your account is in credit, you can get a refund by filling in the rent refund application form and returning it to us by post.

Claim a refund on your rent

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